Complaints
Current Alerts For This Business
BBB files indicate that the business has a pattern of complaints concerning having issues with delivery and lack of communication. Consumers report having placed an order and received an email with the label that was created. However, they never received the shipping email or the product. Consumers that do receive their product allege some item(s) are missing as well as report the incorrect product received. When consumers try to contact the business, they indicate a lack of responsiveness. On May 31, 2023, BBB submitted a written request to the company encouraging them to address the pattern of complaints.
Your BBB received a response from the business November 9, 2023. The business stated they will be increasing communication with customers by responding within 72 hours. In addition, they will be maintaining a part/full time employee to help process online purchases.
In May 2024, your BBB reviewed its files, and the aforementioned pattern of complaints continued.
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