Business ProfileforCampusParc
Additional business information
According to information in BBB files, The Ohio State University, signed a 50 year lease turning over management of their parking operations to CampusParc in September 2013. CampusParc is responsible for the operation of the OSU parking system including parking access to campus, parking assistance, directions, customer service, parking facility maintenance – including major renovations, management of the permit system, motorist assistance, special events parking management and parking enforcement.
For 2013 through 2015, the number of Inquiries, Complaints and Customer Reviews BBB received steadily rose. Specifically, the number of inquiries BBB received from 2013 to 2015 increased by over 2600 per cent. Complaints over the same period increased one-hundred per cent, and Customer Reviews increased one thousand per cent.
According to the Columbus Dispatch article of 1.29 16 "Despite complaints, parking deal results in millions for Ohio State", "Customer-service statistics kept by CampusParc suggest the age-old problems of parking on campus — not enough spaces, ticket machines that don't work, long waits on the phone when you need help — aren't improving. For 2013 through 2015, indicators of trouble, such as the average number of calls made per month, the number of times customers gave up on those calls without an answer and the average hold time per call have steadily risen."
A common complaint in BBB files, more parking permits issued than spaces available, is not likely to get better. According to OSU meeting minutes from the Parking Advisory Committee, another 1900 parking spaces will be lost mid to late 2016 when the Canon Drive project launches.
According to the CampusParc website, year long parking permit prices range from $115 to $936.
BBB advises consumers that CampusParc provides a Customer Service Center to respond to customer needs. They can be contacted by phone at 614-688-0000, by email to osuinfo@campusparc.com, or in person at 1560 North High Street in South Campus Gateway.
At-a-glance
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 1560 N High St, Columbus, OH 43201-1189
- BBB File Opened:
- 7/9/2013
- Years in Business:
- 12
- Business Started:
- 6/22/2012
- Accredited Since:
- 11/7/2017
- Alternate Business Name
- CampusParc Management, Inc.
- CampusParc LP
- Hours of Operation
Primary
- M:
- 7:30 AM - 5:00 PM
- T:
- 7:30 AM - 5:00 PM
- W:
- 7:30 AM - 5:00 PM
- Th:
- 7:30 AM - 5:00 PM
- F:
- 7:30 AM - 5:00 PM
- Sa:
- Closed
- Su:
- Closed
- Business Management
- Mr. David Hoover, Communications Director
- Ms. Sarah Blouch, President
- Ms. Kelly Stephenson, Customer Service Manager
- Ms. Angela Grismer, Accountant
- Mr. Alex Antonetz, Communications Manager
- Contact Information
Principal
- Mr. David Hoover, Communications Director
- Ms. Sarah Blouch, President
Customer Contact
- Ms. Sarah Blouch, President
- Additional Contact Information
Fax Numbers
- (614) 688-1523Primary Fax
Email Addresses
- Primary
- (614) 688-1523
Customer Complaints
0 Customer Complaints
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