Business ProfileforGatehouse Media Ohio Holdings II, Inc.
Current Alerts For This Business
BBB files indicate this business has a pattern of complaints from consumers alleging delivery issues, unsatisfactory customer service and billing issues. Specifically, consumers say their yearly subscriptions run out long before the year is over, they have trouble contacting customer service, and they cannot get an accurate invoice, some complaints concern paper delivery issues. BBB wrote to the business on September 13, 2019 and October 15, 2019 requesting their voluntary cooperation in resolving the underlying cause for the complaints.
On November 1, 2019, BBB met with representatives of the company. On November 11, 2019, BBB received a written reply from Gatehouse Media comprised of a list of action items that GHM will begin utilizing when handling Columbus Dispatch BBB complaints.
1) GHM will go to the BBB site and respond to the reviews that have not been responded to from the last 3 months.
2) GHM will develop a written template that explains all charges and credits for our customers. These will be mailed to customers contesting their account status.
3) We are looking at a "one rate" option for our readers and we are testing this in other markets.
BBB will continue to monitor activity and update the BBB Business Profile as needed.
At-a-glance
Related Categories
Overview
The scope of this Business Profile concerns Gatehouse Media Ohio Holdings II, Inc. offering products and services including newspapers, magazines, print / digital advertising under many names and brands.
Products & Services
Business Details
- Location of This Business
- 62 E Broad St, Columbus, OH 43215-3503
- BBB File Opened:
- 1/1/1921
- Years in Business:
- 153
- Business Started:
- 7/1/1871
- Business Incorporated:
- 6/9/1903
- Type of Entity:
- Corporation
- Alternate Business Name
- Grove City Record
- Central Ohio Home & Garden Show
- Central Ohio Home Show
- Business Management
- Mr. Ben Cason, Editor
- Mr. Alan D Miller, Executive Editor
- Ms. Heather Lauritsen, Subscription Management Specialist Gannett Subscriber Services
- Mr. Adam Trabitz, Director of Sales
- Mr. Stephen Buzza, Director
- Ms. Kelly Lecker, Managing Editor
- Mr. Paul Souhrada, Editor
- Ms. Katy Smity, Editor
- Ms. Becky Kover, Editor
- Mr. Eugene Jackson, Vice President of Sales and Marketing
- Mr. Brad Henson, Director
- Contact Information
Principal
- Mr. Ben Cason, Editor
- Mr. Alan D Miller, Executive Editor
- Ms. Kelly Lecker, Managing Editor
Customer Contact
- Ms. Heather Lauritsen, Subscription Management Specialist Gannett Subscriber Services
- Ms. Kelly Lecker, Managing Editor
- Mr. Paul Souhrada, Editor
- Ms. Katy Smity, Editor
- Ms. Becky Kover, Editor
- Mr. Brad Henson, Director
- Additional Contact Information
Fax Numbers
- (614) 461-7580Primary Fax
Phone Numbers
- (614) 221-2449Other Phone
- (614) 888-4567Other Phone
Email Addresses
- Inquiry
- (614) 461-7580
Customer Complaints
0 Customer Complaints
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