Business ProfileforToyota West, Inc.
Current Alerts For This Business
BBB files indicate that this business has a pattern of complaints concerning:
Inaccurate communication such as concerning a payoff.
Didn’t follow through on a commitment such as doing an appraisal.
Vehicle not inspected as well as expected.
Implying misdiagnosis or incorrect inspection or deception.
Not responsive enough to fix problem.
On 05/24/2019, BBB submitted a request to the company encouraging them to address the pattern of complaints. The company responded on 5/24/2019 saying, "Any time the dealer is at fault I have stepped up and fixed the problem. All complaints have been addressed. We cant always come to agreement with the customer but we make an attempt every time. In several cases I have went above and beyond the agreement during the purchase."
Additional business information
At-a-glance
Related Categories
Overview
We service all makes and models.
We do warranty work on Toyota's and Scions.
We carry OEM parts for Toyota and Scion's.
We offer financing for new and used vehicles.
We offer extended warranties on all makes and models.
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 1500 Auto Mall Dr, Columbus, OH 43228-3660
- BBB File Opened:
- 12/28/1987
- Years in Business:
- 37
- Business Started:
- 11/28/1987
- Alternate Business Name
- Scion West
- SAI Columbus T, LLC
- Sonic Automotive, Inc.
- Business Management
- Mr. Nick Caraccilo
- Mr. Aaron Crum, General Manager
- Contact Information
Customer Contact
- Mr. Aaron Crum, General Manager
- Additional Contact Information
Fax Numbers
- (614) 870-9595Primary Fax
Website Addresses
- (614) 870-9595
Customer Complaints
0 Customer Complaints
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