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          Business Profile

          Furniture Stores

          Value City Furniture, Inc.

          Headquarters

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Furniture Stores.

          Visit Website(888) 751-8552
          See Hours
          Operating Hours
          8:00 AM - 5:00 PM
          8:00 AM - 5:00 PM
          8:00 AM - 5:00 PM
          8:00 AM - 5:00 PM
          8:00 AM - 5:00 PM
          Closed
          Closed

          About

          Important information

          • Additional Info:
            As of April 18, 2023  Please be advised that due to the high volume of complaints received for this business, BBB may publish 1 out of every 4 complaints handled through our conciliation process.

          Overview

          Headquarters

          Value City Furniture, Inc.

          4300 E 5th Ave

          Columbus, OH 43219-1816

          Get DirectionsView Service Area

          Find a Location

          Value City Furniture, Inc. has 205 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Years in Business: 77

            Payment methods:

            We accept Visa, MasterCard, American Express, Discover and our private label credit cards. Please note we cannot accept credit cards issued outside the United States and Canada for online orders at this time.

            BBB Accreditation & Rating

            Value City Furniture, Inc. is NOT a BBB Accredited Business.

            To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

            Why choose a BBB Accredited Business?

            About This Business

            American Signature, Inc. operates retail furniture stores under the names American Signature Furniture, Value City Furniture and Rooms Today in Florida, Delaware, Illinois, Indiana, Kentucky, Maryland, Michigan, Missouri, New Jersey, North Carolina, New York, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia, West Virginia and Wisconsin. American Signature, Inc. also designs and manufactures private label brand American Signature furniture under the corporate name. The scope of this BBB report concerns all furniture stores operated by the company nationwide.

            Products and Services

            Furniture and Home Goods

            Business Details

            Local BBB:
            BBB of Central Ohio
            BBB File Opened:
            11/1/1966
            Business Started:
            1/1/1948
            Business Incorporated:
            7/27/2000
            Type of Entity:
            Corporation
            Alternate Names:
            Value City
            Value City Furniture
            VCF
            American Signature Furniture
            American Signature Home Furnishings
            Business Management:
            Mr. Jonathan Schottenstein, President
            Ms. Melita Garrett Esquire, Legal Counsel
            Ms. Brandyn Lloyd, Company Contact
            Mr. Christopher Shepherd, Director of Dispute Resolution
            Ms. Suzanne Kiggin, Vice President of Operations
            Mr. Adam Cross, Customer Care Manager

            Additional Contact Information

            Principal Contacts
            Mr. Jonathan Schottenstein, President
            Customer Contacts
            Mr. Jonathan Schottenstein, President
            Mr. Christopher Shepherd, Director of Dispute Resolution
            Fax numbers
            Other Fax: (678) 718-1405
            Other Fax: (678) 460-0295
            Other Fax: (770) 477-8388
            Other Fax: (732) 636-1911
            Other Fax: (803) 865-5572
            Other Fax: (386) 944-0245
            Other Fax: (904) 421-0955
            Other Fax: (856) 778-4240
            Other Fax: (407) 571-0555
            Other Fax: (407) 581-0965
            Other Fax: (305) 728-2805
            Other Fax: (678) 987-0365
            Other Fax: (704) 556-7874
            Other Fax: (770) 432-5449
            Other Fax: (732) 363-1911
            Other Fax: (585) 424-6689
            Other Fax: (412) 373-6667
            Other Fax: (717) 766-5525
            Other Fax: (716) 894-3410
            Other Fax: (412) 653-0432
            Other Fax: (315) 622-3690
            Other Fax: (315) 251-1090
            Other Fax: (814) 454-0320
            Other Fax: (814) 946-0056
            Other Fax: (717) 541-4386
            Other Fax: (716) 835-6806
            Other Fax: (412) 809-0579
            Other Fax: (404) 344-3905
            Other Fax: (678) 318-1585
            Other Fax: (407) 581-5325
            Other Fax: (585) 453-0766
            Other Fax: (610) 828-1965
            Other Fax: (215) 752-0248
            Other Fax: (571) 262-2107
            Other Fax: (813) 315-1125
            Other Fax: (215) 855-5978
            Other Fax: (410) 744-6795
            Other Fax: (610) 776-1674
            Other Fax: (215) 698-4948
            Other Fax: (215) 623-9048
            Other Fax: (813) 769-0705
            Other Fax: (302) 838-5187
            Other Fax: (727) 456-5425
            Other Fax: (703) 430-2793
            Other Fax: (301) 705-8631
            Other Fax: (410) 288-9253
            Other Fax: (941) 552-0835
            Other Fax: (301) 731-5086
            Other Fax: (410) 787-1759
            Other Fax: (410) 931-0696
            Other Fax: (301) 663-1526
            Other Fax: (301) 745-4092
            Other Fax: (540) 735-0155
            Other Fax: (804) 935-1770
            Other Fax: (304) 525-7550
            Other Fax: (304) 428-5079
            Other Fax: (704) 227-0175
            Other Fax: (615) 778-9688
            Other Fax: (703) 492-6464
            Other Fax: (757) 306-8516
            Other Fax: (239) 425-3695
            Other Fax: (704) 846-1046
            Other Fax: (703) 998-8942
            Other Fax: (757) 405-9741
            Other Fax: (757) 249-4474
            Other Fax: (304) 768-5090
            Other Fax: (615) 859-7646
            Other Fax: (757) 361-5189
            Other Fax: (901) 368-2643
            Other Fax: (901) 381-4802
            Other Fax: (865) 251-0820
            Other Fax: (859) 271-3201
            Other Fax: (502) 935-5677
            Other Fax: (859) 282-9264
            Other Fax: (859) 519-1625
            Other Fax: (502) 368-0375
            Other Fax: (859) 491-7355
            Other Fax: (614) 866-7360
            Other Fax: (614) 274-6539
            Other Fax: (740) 695-2589
            Other Fax: (440) 918-0328
            Other Fax: (614) 885-3504
            Other Fax: (440) 716-9069
            Other Fax: (216) 749-2778
            Other Fax: (216) 514-1631
            Other Fax: (419) 473-2539
            Other Fax: (330) 965-7419
            Other Fax: (419) 529-8348
            Other Fax: (330) 929-0152
            Other Fax: (330) 305-9471
            Other Fax: (419) 625-6707
            Other Fax: (937) 431-2578
            Other Fax: (937) 436-9229
            Other Fax: (630) 483-7251
            Other Fax: (630) 236-7619
            Other Fax: (513) 943-7538
            Other Fax: (708) 226-8177
            Other Fax: (708) 482-8418
            Other Fax: (847) 368-2064
            Other Fax: (513) 671-2046
            Other Fax: (708) 862-0224
            Other Fax: (708) 425-5749
            Other Fax: (815) 267-8650
            Other Fax: (618) 398-7168
            Other Fax: (314) 344-5049
            Other Fax: (847) 855-6076
            Other Fax: (708) 562-9093
            Other Fax: (260) 483-2346
            Other Fax: (314) 645-2428
            Other Fax: (847) 768-9748
            Other Fax: (219) 942-6400
            Other Fax: (317) 837-7476
            Other Fax: (636) 278-2562
            Other Fax: (574) 271-3955
            Other Fax: (586) 558-7859
            Other Fax: (313) 982-1682
            Other Fax: (317) 882-7842
            Other Fax: (317) 293-5769
            Other Fax: (812) 288-7514
            Other Fax: (586) 997-1224
            Other Fax: (317) 585-3006
            Other Fax: (812) 479-7163
            Other Fax: (616) 285-0435
            Other Fax: (734) 287-0503
            Other Fax: (734) 729-0777
            Other Fax: (517) 321-1142
            Other Fax: (414) 282-4588
            Other Fax: (248) 347-4334
            Other Fax: (269) 349-2826
            Other Fax: (614) 923-1040
            Other Fax: (810) 767-6973
            Additional Phone Numbers
            Other Phone: (732) 362-1021
            Other Phone: (410) 744-6784
            Other Phone: (614) 276-5157
            Other Phone: (304) 768-1232
            Other Phone: (260) 482-9641
            Other Phone: (937) 431-2570
            Other Phone: (502) 367-2281
            Other Phone: (614) 431-1400
            Other Phone: (419) 473-2405
            Other Phone: (513) 671-2600
            Other Phone: (812) 283-4487
            Other Phone: (330) 929-2111
            Other Phone: (317) 293-5715
            Other Phone: (614) 866-8888
            Other Phone: (407) 571-0529
            Other Phone: (419) 626-4131
            Other Phone: (419) 529-5220
            Other Phone: (304) 422-6495
            Other Phone: (859) 491-1300
            Other Phone: (810) 767-5530
            Other Phone: (215) 623-9031
            Other Phone: (315) 622-2505
            Other Phone: (678) 987-0360
            Other Phone: (407) 581-5320
            Other Phone: (813) 769-0700
            Other Phone: (865) 251-0700
            Other Phone: (386) 944-0240
            Other Phone: (678) 460-0290
            Other Phone: (770) 282-2168
            Other Phone: (727) 456-5420
            Other Phone: (954) 315-0740
            Other Phone: (615) 859-2006
            Other Phone: (757) 292-4152
            Other Phone: (847) 463-1048
            Other Phone: (414) 282-4529
            Other Phone: (847) 768-9714
            Other Phone: (941) 625-0297
            Other Phone: (305) 728-2800
            Other Phone: (610) 234-0077
            Other Phone: (856) 533-7600
            Other Phone: (410) 931-4100
            Other Phone: (412) 809-0977
            Other Phone: (813) 315-1120
            Other Phone: (586) 997-0577
            Other Phone: (770) 250-1033
            Other Phone: (941) 552-0830
            Other Phone: (678) 718-1400
            Other Phone: (904) 421-0950
            Other Phone: (239) 425-3699
            Other Phone: (301) 712-9182
            Other Phone: (215) 613-1023
            Other Phone: (815) 267-8641
            Other Phone: (901) 381-1660
            Other Phone: (216) 910-0422
            Other Phone: (315) 552-9012
            Other Phone: (404) 344-3287
            Other Phone: (678) 318-1580
            Other Phone: (407) 581-0949
            Other Phone: (615) 778-9557
            Other Phone: (847) 596-3029
            Other Phone: (215) 377-9051
            Other Phone: (571) 262-2100
            Other Phone: (215) 647-9031
            Other Phone: (717) 395-9000
            Other Phone: (804) 935-0699
            Other Phone: (708) 482-7920
            Other Phone: (859) 568-1711
            Other Phone: (716) 833-5794
            Other Phone: (540) 735-0148
            Other Phone: (757) 249-1800
            Other Phone: (614) 923-1033
            Other Phone: (630) 236-6600
            Other Phone: (812) 479-5500
            Other Phone: (901) 362-3200
            Other Phone: (219) 942-3006
            Other Phone: (410) 787-1500
            Other Phone: (630) 483-7171
            Other Phone: (216) 749-2711
            Other Phone: (574) 271-3950
            Other Phone: (586) 558-7880
            Other Phone: (704) 571-4200
            Other Phone: (757) 361-6664
            Other Phone: (703) 998-8667
            Other Phone: (313) 271-0100
            Other Phone: (440) 716-9014
            Other Phone: (317) 837-7294
            Other Phone: (859) 519-1620
            Other Phone: (610) 434-4262
            Other Phone: (269) 349-2939
            Other Phone: (704) 227-0170
            Other Phone: (330) 965-7410
            Other Phone: (717) 766-2700
            Other Phone: (301) 745-4045
            Other Phone: (636) 397-9002
            Other Phone: (937) 436-9545
            Other Phone: (708) 422-2900
            Other Phone: (304) 523-8700
            Other Phone: (314) 645-1550
            Other Phone: (301) 705-9992
            Other Phone: (317) 585-3000
            Other Phone: (618) 398-7100
            Other Phone: (859) 271-1188
            Other Phone: (517) 321-7200
            Other Phone: (740) 695-0952
            Other Phone: (708) 226-8121
            Other Phone: (757) 306-8500
            Other Phone: (302) 838-5188
            Other Phone: (704) 841-4111
            Other Phone: (585) 453-0760
            Other Phone: (716) 894-0305
            Other Phone: (616) 285-0262
            Other Phone: (412) 653-7450
            Other Phone: (814) 453-5711
            Other Phone: (585) 424-6650
            Other Phone: (734) 729-6666
            Other Phone: (314) 344-5050
            Other Phone: (708) 562-1700
            Other Phone: (708) 862-0021
            Other Phone: (330) 305-0300
            Other Phone: (410) 282-8295
            Other Phone: (502) 933-2520
            Other Phone: (317) 882-7452
            Other Phone: (248) 347-8100
            Other Phone: (440) 918-9300
            Other Phone: (803) 865-5600
            Other Phone: (703) 492-4500
            Other Phone: (513) 943-1110
            Other Phone: (301) 731-5090
            Other Phone: (814) 946-1661
            Other Phone: (734) 287-0401
            Other Phone: (412) 373-6660
            Other Phone: (800) 743-4577
            Other Phone: (732) 362-0171
            Additional Websites
            Website 1
            Social Media

            Additional Information

            Refund and Exchange Policy
            Should you wish to cancel your order, please refer to the following policies:
            Refunds "Prior" to Delivery or Pick Up
            You may cancel your order and ask for a full refund prior delivery or pick up. A full refund will be issued to the original method of payment.
            To cancel your order, simply call a service representative, or, if you prefer, e-mail us at  websupport@asfurniture.com
            Refunds "After" Delivery or Pick Up
            After your receipt of merchandise, if you are dissatisfied for any reason, you may return it for full refund, less delivery and restocking fees, so long as it is returned or exchanged within 7 days of pickup or delivery. 
            Except where prohibited by law, a 15% restocking fee may be charged on returned merchandise or cancelled orders. If a restocking fee is not charged, your refund will include taxes paid and the cost of any additional protection or warranty programs purchased.* 
            To be eligible for return, except where prohibited by law, and unless your merchandise qualifies for replacement under a promotional program, Mattresses and Box Springs must have law tags attached, be in their original, sealed factory wrapping, and be in sanitary condition, clean and free of tears, burns and stains of any kind. Refunds may only be made if merchandise is in "as-new" condition. "AS-IS" and "One Only" items are not refundable or exchangeable. 
            Refunds will be in the same form as that of the original payment and issued only to the individual(s) listed in the invoice, except for cash. If your original payment was a cash payment and your refund exceeds $250, a refund check will be issued by our Corporate Office within 10 days and will be mailed to you by the store. 
            Business Categories
            Furniture Stores, Furniture Manufacturers, Mattresses, Furniture Wholesale, Bed Sales, Home Accessories, Childrens' Furniture

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