Additional Information for Comenity Bank

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Comenity Bank has 25 locations, listed below.

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  Comenity Bank

  PO Box 182273 Columbus, OH 43218-2273

• 

  World Financial Network National Bank

  555 W 112th Ave Northglenn, CO 80234

• 

  WFNNB.VCFURN/HB VALUEC

  200 Beneficial Center Peapack, NJ 07977

• 

  World Financial Network National Bank

  6420 Mayfield d Mayfield, OH 44124

• 

  The Company Store (Hanover Direct)

  3379 Joseph Martin Highway Martinsville, VA 24112

Headquarters

PO Box 182273, Columbus, OH 43218-2273

BBB File Opened:

1/1/1966

Years in Business:

35

Business Started:

5/1/1989

Business Incorporated:

5/1/1989

Type of Entity:

Corporation

Alternate Business Name

• EXPRESS NEXT Credit Card Customer Service Express Credit Card
• Levin Furniutes (credit card accounts handled by Comenity Bank)
• Caesars Rewards
• Burlington
• Sony
• Century 21 Department Stores
• Barneys New York
• Pottery Barn Kids (credit accounts handled by Comenity Bank)
• Jared (credit accounts handled by Comenity Bank
• Loft (LoveLoft Mastercard credit accounts handled by Comenity Bank)
• Fashion to Figure (credit accounts handled by Comenity Bank)
• Big Lots (credit accounts handled by Comenity Bank)
• Elder Beerman (credit accounts handled by Comenity Bank)
• Marathon (credit accounts handled by Comenity Bank)
• Lane Bryant (credit accounts handled by Comenity Bank)
• Herbergers (credit accounts handled by Comenity Bank)
• Younkers (credit accounts handled by Comenity Bank)
• Pier 1 (credit accounts handled by Comenity Bank)
• Talbot's (credit accounts handled by Comenity Bank)
• Christopher & Banks (credit accounts handled by Comenity Bank)
• DSW (credit account handled by Comenity Bank
• Pac Sun (credit accounts handled by Comenity Bank)
• Meijer (credit accounts handled by Comenity Bank)
• Dots (credit accounts handled by Comenity Bank)
• Coldwater Creek (credit accounts handled by Comenity Bank
• Mayors (credit accounts handled by Comenity Bank)
• Westgate Resorts (credit accounts handled by Comenity Bank)
• FullBeauty Brands (Credit accounts handled by Comenity Bank)
• Saturday Night Live (credit accounts handled by Comenity Bank
• Credo (credit accounts handled by Comenity Bank)
• Comenity LLC
• Bergner's (credit accounts handled by Comenity Bank
• Mandee (credit accounts handled by Comenity Bank)
• Hot Topic (credit accounts handled by Comenity Bank)
• Loft (LoveLoft credit card accounts handled by Comenity Bank)
• Wayfair (credit accounts handled by Comenity Bank)
• Williams Sonoma (credit accounts handled by Comenity Bank)
• ALON (credit accounts handled by Comenity Bank)
• Bon Ton (credit accounts handled by Comenity Bank)
• Boston Store (credit accounts handled by Comenity Bank)
• Carson's (credit accounts handled by Comenity Bank)
• Diamond Elite (credit accounts handled by Comenity Bank)
• Farmers Rewards Visa (credit accounts handled by Comenity Bank)
• Overton's MasterCard (credit accounts handled by Comenity Bank)
• RediCard (Red Roof Inn credit account handled by Comenity Bank)
• iComfort (credit accounts handled by Comenity Bank)
• Venus (credit accounts handled by Comenity Bank)
• Joss & Main (credit accounts handled by Comenity Bank)
• All Modern (credit accounts handled by Comenity Bank)
• Birch Lane (credit accounts handled by Comenity Bank)
• Dwell Studios (credit accounts handled by Comenity Bankk)
• Buckle (credit card acct. handled by Comenity Bank)
• Viking Cruises
• Kay Jewelers (credit account handled by Comenity Bank)
• Roamans / Intimate Promise Catalog (Redcats USA) (credit accounts handled by Comenity Bank)
• King Size / Big & Tall Catalog (Redcats USA) (credit accounts handled by Comenity Bank)
• Brylane Home Catalog (Kitchen or Wishes) (Redcats) (credit accounts handled by Comenity Bank)
• Ames (credit accounts handled by Comenity Bank)
• Arhaus Furniture (credit accounts handled by Comenity Bank)
• Dress Barn Retail (credit accounts handled by Comenity Bank)
• J. Crew (credit accounts handled by Comenity Bank)
• Levin Furniture (credit accounts handled by Comenity Bank)
• Today's Man (credit accounts handled by Comenity Bank)
• West Building Material (credit accounts handled by Comenity Bank)
• Woodcraft Catalog (credit accounts handled by Comenity Bank)
• Abercrombie & Fitch (credit accounts handled by Comenity Bank)
• Ashley Stewart (credit accounts handled by Comenity Bank)
• The Sports Authority (TSA) (credit accounts handled by Comenity Bank)
• Garden Ridge (credit accounts handled by Comenity Bank)
• Samuels Jewelers (Schubach) (credit accounts handled by Comenity Bank)
• American TV (credit accounts handled by Comenity Bank)
• Ann Taylor (credit accounts handled by Comenity Bank)
• Maurice's (credit accounts handled by Comenity Bank)
• Goody's (credit accounts handled by Comenity Bank)
• Pottery Barn (credit accounts handled by Comenity Bank)
• New York & CO (Lerner New York) (credit accounts handled by Comenity Bank)
• Chadwicks Catalog (Redcats USA) (credit accounts handled by Comenity Bank)
• Eddie Bauer (credit accounts handled by Comenity Bank)
• Spiegel (credit accounts handled by Comenity Bank)
• American Home (credit accounts handled by Comenity Bank)
• Columbian Emeralds / Dutyfree.com (credit accounts handled by Comenity Bank)
• Bealls (credit accounts handled by Comenity Bank)
• Design Within Reach (credit accounts handled by Comenity Bank)
• Diamond Credit Pin (credit accounts handled by Comenity Bank)
• Little Switzerland (credit accounts handled by Comenity Bank)
• Shop at Home (credit accounts handled by Comenity Bank)
• Steinbach (credit accounts handled by Comenity Bank)
• Trek Bikes (credit accounts handled by Comenity Bank)
• Z Gallerie (credit accounts handled by Comenity Bank)
• Jessica London Catalog (Redcats USA) (credit accounts handled by Comenity Bank)
• MY World MasterCard (credit accounts handled by Comenity Bank)
• Restoration Hardware (credit accounts handled by Comenity Bank)
• Newport News (credit accounts handled by Comenity Bank)
• Avenue, The (credit accounts handled by Comenity Bank)
• Gordman's (credit accounts handled by Comenity Bank)
• Palais Royal (credit accounts handled by Comenity Bank)
• Peebles (credit accounts handled by Comenity Bank)
• Henri Bendel (credit accounts handled by Comenity Bank)
• Polo Ralph Lauren (credit accounts handled by Comenity Bank)
• La Redoute Catalog (Redcats USA) (credit accounts handled by Comenity Bank)
• American Signature Furniture (credit accounts handled by Comenity Bank)
• Crescent Jewelers (credit accounts handled by Comenity Bank)
• Domestications (credit accounts handled by Comenity Bank)
• Gander Mountain (Co-Brand) (credit accounts handled by Comenity Bank)
• Woman Within (credit accounts handled by Comenity Bank)
• MedChoice (credit accounts handled by Comenity Bank)
• Silhouettes (Hanover) (credit accounts handled by Comenity Bank)
• Stage Stores (credit accounts handled by Comenity Bank)
• The Company Store (Hanover) (credit accounts handled by Comenity Bank)
• Victoria's Secret Stores (credit accounts handled by Comenity Bank)
• Wickes Lumber (credit accounts handled by Comenity Bank)
• Friedman's Jeweler's (credit accounts handled by Comenity Bank)
• Metrostyle (credit accounts handled by Comenity Bank)
• Old Pueblo Traders (credit accounts handled by Comenity Bank)
• Bedford Fair (credit accounts handled by Comenity Bank)
• Brownstone Studio (credit accounts handled by Comenity Bank)
• Lew Magram (credit accounts handled by Comenity Bank)
• Monterey Bay (credit accounts handled by Comenity Bank)
• Bealls Florida (credit accounts handled by Comenity Bank)
• Bealls Outlet (credit accounts handled by Comenity Bank)
• Burke's Outlet (credit accounts handled by Comenity Bank)
• Crosstown Traders (credit accounts handled by Comenity Bank)
• Dunlap (credit accounts handled by Comenity Bank)
• Giant Eagle (credit accounts handled by Comenity Bank)
• Pamida (credit accounts handled by Comenity Bank)
• Room Place (credit accounts handled by Comenity Bank)
• Sportsman's Guide (credit accounts handled by Comenity Bank)
• Torrid (credit accounts handled by Comenity Bank)
• Under Gear (credit accounts handled by Comenity Bank)
• Utango (credit accounts handled by Comenity Bank)
• West Elm (credit accounts handled by Comenity Bank)
• Express (credit accounts handled by Comenity Bank)
• Reed's Jewelers (credit accounts handled by Comenity Bank)
• Sharper Image (credit accounts handled by Comenity Bank)
• Catherine's (credit accounts handled by Comenity Bank)
• Fashion Bug (credit accounts handled by Comenity Bank)

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Hours of Operation

Primary

M:

8:00 AM - 10:00 PM

T:

8:00 AM - 10:00 PM

W:

8:00 AM - 10:00 PM

Th:

8:00 AM - 10:00 PM

F:

8:00 AM - 10:00 PM

Sa:

8:00 AM - 10:00 PM

Su:

Closed

Business Management

• Mr. Jon Smith, Compliance Manager
• Mr. Ed Heffernan, President/CEO
• Ms. Stephanie Gram, Director, Customer Advocacy
• Mr. Ralph Andretta, President/CEO
• Mr. Ron Ostler, SVP, Banking & Governance
• Ms. Julie Fire, VP, Customer Care

Contact Information

Principal

• Mr. Ed Heffernan, President/CEO
• Mr. Ralph Andretta, President/CEO

Customer Contact

• Mr. Jon Smith, Compliance Manager
• Ms. Jordan Flinn, Digital Marketing Specialist
• Ms. Stephanie Gram, Director, Customer Advocacy

Additional Contact Information

Phone Numbers

• (800) 675-5685
  Other Phone

Additional Business Information

Additional Info

Because the company processes consumer credit card accounts and billing statements for many retail stores and businesses, the company advised in a letter to the BBB that an account number is necessary to address communication from our BBB in a timely manner. Therefore, we suggest that if you are filing correspondence with our office concerning this company, that you include your complete name and mailing address, the merchant's name, and the account number.

Company advises if consumers are attempting to reach Customer Service, check the number on the back of their card for the appropriate number for that client.  

Prior to September 10, 2021,  BBB published 25% of complaint details, as a representative sample of complaints for this business, consistent with national BBB policy.

 

Additional Info

Comenity Bank, which formerly did business as World Financial Network Bank, and Comenity Capital Bank, which formerly did business as World Capital Bank, are wholly-owned subsidiaries of  Alliance Data Systems, and BBB maintains separate reports on these 2 entities which are available at these links:

http://www.bbb.org/centralohio/business-reviews/credit-cards-and-plans/comenity-bank-in-columbus-oh-6558?bluerefx=1

http://www.bbb.org/centralohio/business-reviews/credit-cards-and-plans/comenity-capital-bank-in-columbus-oh-70009182?bluerefx=1

Serving Area

We service the following area(s): Alabama, Alaska, American Samoa, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Guam, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virgin Islands, Virginia, Washington, West Virginia, Wisconsin, Wyoming

• FRANKLIN County, OH

Products and Services

credit card services

Social Media

• Facebook
• Twitter
• LinkedIn

Business Categories

Credit Cards and Plans, Bank