Business ProfileforComenity Bank
Current Alerts For This Business
Monday – Saturday: 8am-10pm EST
Sunday Closed
MasterCard and Visa products are supported 24/7
Additional business information
Because the company processes consumer credit card accounts and billing statements for many retail stores and businesses, the company advised in a letter to the BBB that an account number is necessary to address communication from our BBB in a timely manner. Therefore, we suggest that if you are filing correspondence with our office concerning this company, that you include your complete name and mailing address, the merchant's name, and the account number.
Company advises if consumers are attempting to reach Customer Service, check the number on the back of their card for the appropriate number for that client.
Prior to September 10, 2021, BBB published 25% of complaint details, as a representative sample of complaints for this business, consistent with national BBB policy.
At-a-glance
Related Categories
Overview
The scope of this BBB Business Profile concerns Comenity Bank.
Other BBBs maintain separate BBB Business Profiles on the retail establishments that are clients of Comenity Bank, and those other profiles are available by searching at http://www.bbb.org/
Products & Services
Business Details
This is a multi-location business.
- Headquarters
- PO Box 182273, Columbus, OH 43218-2273
- BBB File Opened:
- 1/1/1966
- Years in Business:
- 35
- Business Started:
- 5/1/1989
- Business Incorporated:
- 5/1/1989
- Type of Entity:
- Corporation
- Alternate Business Name
- EXPRESS NEXT Credit Card Customer Service Express Credit Card
- Levin Furniutes (credit card accounts handled by Comenity Bank)
- Caesars Rewards
- Hours of Operation
Primary
- M:
- 8:00 AM - 10:00 PM
- T:
- 8:00 AM - 10:00 PM
- W:
- 8:00 AM - 10:00 PM
- Th:
- 8:00 AM - 10:00 PM
- F:
- 8:00 AM - 10:00 PM
- Sa:
- 8:00 AM - 10:00 PM
- Su:
- Closed
- Business Management
- Mr. Jon Smith, Compliance Manager
- Mr. Ed Heffernan, President/CEO
- Ms. Stephanie Gram, Director, Customer Advocacy
- Mr. Ralph Andretta, President/CEO
- Mr. Ron Ostler, SVP, Banking & Governance
- Ms. Julie Fire, VP, Customer Care
- Contact Information
Principal
- Mr. Ed Heffernan, President/CEO
- Mr. Ralph Andretta, President/CEO
Customer Contact
- Mr. Jon Smith, Compliance Manager
- Ms. Jordan Flinn, Digital Marketing Specialist
- Ms. Stephanie Gram, Director, Customer Advocacy
- Additional Contact Information
Phone Numbers
- (800) 675-5685Other Phone
- (800) 675-5685
Customer Complaints
0 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintBBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.