Business ProfileforAmerican Greetings Corporation
Current Alerts For This Business
The BBB has identified a pattern of complaints, in that most of the complaints concern difficulty in canceling memberships within the free trial period, or at the annual renewal date. The company had requested that memberships be canceled by phone, even though consumers signed up online. Many consumers report difficulty in reaching the company by phone to complete the cancellation process and are then subsequently billed for membership. The company has responded to some of these complaints by issuing refunds. In other cases, the company refused to issue refunds, stating that the cancellation request was made after the grace period.
In April 2009, the BBB contacted the company, seeking its cooperation in addressing the underlying cause of these complaints. The company informed the BBB on May 12, 2009 that it is working on procedures to simplify the cancellation process, indicating that some changes in its phone system have been made already and they anticipate that further changes will be in place by mid June 2009. The company states it implemented an online cancellation mechanism around July 2009.
However, as of January 31, 2019, BBB continues to receive complaints from consumers who allege difficulty with the company's cancellation process.
At-a-glance
Related Categories
Overview
Headquartered in Cleveland, Ohio, this company has wholly owned subsidiaries in the U.K. (U.K. Greetings), Canada (Carlton Cards Ltd.), Australia (John Sands Australia), New Zealand (John Sands New Zealand), South Africa (S.A. Greetings) and Mexico (Carlton Mexico S.A. de C.V.).
Business Details
This is a multi-location business.
- Headquarters
- 1 American Blvd, Cleveland, OH 44145-8151
- BBB File Opened:
- 1/1/1946
- Years in Business:
- 118
- Business Started:
- 1/1/1906
- Business Incorporated:
- 1/29/1944
- Type of Entity:
- Corporation
- Alternate Business Name
- American Greetings Corp.
- Carlton Cards
- Ag.com
- Business Management
- Mr. Paul Ozan
- Mr. Morry Weiss, Chairman
- Ms. Sue Holiday, Consumer Affairs
- Mr. Jon Groetzinger, Sr. V. President
- Mr. Ed Fruchtenbaum, President
- D. Thompson
- Ms. Karen Santagata, Litigation Specialist
- Contact Information
Principal
- Mr. Morry Weiss, Chairman
- Additional Contact Information
Fax Numbers
- (216) 252-6778Other Fax
Phone Numbers
- (800) 711-4474Other Phone
Website Addresses
- (216) 252-6778
Customer Complaints
0 Customer Complaints
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