Information and Alerts
Alert Details
This business has 2 alerts.
Pattern of Complaints
On January 26, 2021, BBB contacted Green CBD regarding a pattern of complaints in which:
- Consumers see an advertisement for a free bottle of CBD Oil. The ad often involves a celebrity endorsement. The consumers gave credit card information which is to cover shipping. Approximately two weeks later, the consumers' credit cards are charged (over $100) for additional products. The consumers say they see monthly charges continue, often from entities other than Green CBD.
- When the consumers return the products for a refund, the business does not refund the entire amount charged for the products and a restocking fee is applied.
- While consumers believe their transactions are exclusively with Green CBD, third-parties are crediting their accounts. BBB requested that the business define the relationship between itself and these other entities, and to inform BBB of any other entities associated with Green CBD. The business did not reply.
- There is no product information on the bottles, no phone, and no address. Consumers believe the business is physically located in Ashland, OH. The business' website only provides a PO BOX located in Ashland, OH.
- BBB has received limited response from Green CBD in addressing complaints.
As of February 9, 2021, BBB has had no response from the business.
Alert
On November 18, 2020, BBB investigated Green CBD's business practices. This investigation was prompted by a large volume of complaints from customers stating that they signed up for what they thought was a free trial of a product and later discovered additional unauthorized and/or unexpected charges to their credit cards for additional items. Customers reported to BBB that they were not aware that they signed up for a continuity program. The text immediately proximate to the offer failed to inform the customer that the “terms and conditions” included signing up for a continuity program. BBB was also concerned about unsubstantiated health claims and testimonials on its website.
On 1/21/2021, BBB contacted the business regarding concerns with its advertising on its website (https://offer.trygreencbd.com/promo/v4/). As of March 11, 2021, the business removed all but the contact page of its website.
BBB is unable to confirm the physical location of the business or its ownership. Product shipping labels only give a post office box (PO BOX 151, Ashland, OH 44805). Consumers state that they receive products and associated charges from entities other than Green CBD after the trial period.
On March 11, 2021, BBB checked the business' website (trygreencbd.com) to determine when it was created and where it was registered. The website was created on 06/25/2020 and is registered through NameCheap. The registrant name/information was not disclosed.
As of March 11, 2021, BBB has not received a response from the business regarding these matters.
Important Information
Reason for Rating - Factors Lowered
Length of time business has been operating
Reason for Rating - Factors Lowered
62 complaint(s) filed against business
Reason for Rating - Factors Lowered
Failure to respond to 25 complaint(s) filed against business
Reason for Rating - Factors Lowered
5 complaint(s) filed against business that were not resolved
Reason for Rating - Factors Lowered
BBB concerns with the industry in which this business operates
Service Area
- ASHLAND County, OH
- CARROLL County, OH
- CUYAHOGA County, OH
- GEAUGA County, OH
- HOLMES County, OH
- LAKE County, OH
- LORAIN County, OH
- MEDINA County, OH
- PORTAGE County, OH
- STARK County, OH
- SUMMIT County, OH
- TUSCARAWAS County, OH
- WAYNE County, OH
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