Business ProfileforBig Apple Collectibles
Current Alerts For This Business
BBB files indicate a Pattern of Complaint concerning billing and delivery for Big Apple Collectibles. Consumers are telling BBB about their experiences after buying merchandise online from this company. Consumers claim they are charged for the purchases immediately by Big Apple Collectibles, even though many of the items are reportedly in pre-order status. Most consumers say after the order is placed, the expected shipment/delivery date is continually pushed back by the company. In a number of cases, consumers allegedly become frustrated with the ongoing delays and request a refund from Big Apple Collectibles, only to be told that the company will not return the money but issue a store credit instead. So consumers are reportedly without the items they paid for and the money they were charged for them. A large majority of the complaints filed with BBB against Big Apple Collectibles have not been answered.
On 2/12/2019, BBB contacted Big Apple Collectibles to request its voluntary cooperation in alleviating the underlying issues identified for a Pattern of Complaints. As of 3/08/2019, the business has not sent a response to BBB's communications and failed to address the identified issues of the Pattern of Complaints.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 37 Fulton St, White Plains, NY 10606-1234
- BBB File Opened:
- 5/14/2018
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
0 Customer Complaints
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