Business ProfileforLeafFilter Gutter Protection
Current Alerts For This Business
BBB also identified a pattern in the company's responses to complaints, stating: "We are reviewing the customer's case at corporate and will reach out to the customer."
Despite the company's response, consumers tell BBB the complaints have not been addressed or resolved. The company claims to schedule the work, but the consumers say that the crew didn't do the work or didn't show up.
Complaints received by BBB say the business collected payments ranging from $2,180 to $8,000.
BBB notified LeafFilter North of New York, LLC, about the pattern of complaints and asked the business to voluntarily cooperate in eliminating it by providing a written response outlining the specific steps it would implement to avoid this in the future. BBB also requested general information including copies of refund policies, the names and full contact information of the business' principal officers and responsible management, copies of its promotional and advertising materials, the physical address of its primary office, copies of required competency licensing and a completed BBB Standard Business Questionnaire.
The business responded to the pattern of complaints with the following statement:
"Leaf Filter is committed to creating a more robust training curriculum for installers to ensure Leaf Filter gutter protection is installed correctly the first time, which will lessen the number of incoming complaints related to leaking or overflow secondary to improper installation, a designated field trainer is currently focusing solely on proper Leaf Filter installation practices. Our plan to improve our customer service in your area is as follows: Opened an additional location in Buffalo, New York November 2019 to shrink service area to speed up response time; Hire additional management for the Rochester office. We are adding one Project Manager and Field Trainer to help get to a better place for quality of service; Increase our Field Service Staff in New York; Improve our service call volume capacity.(sic)"
At-a-glance
This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations.
Related Categories
Overview
Business Details
- Location of This Business
- 2144 Brighton Henrietta Town Line Rd Ste 375, Rochester, NY 14623-2661
- BBB File Opened:
- 12/8/2014
- Years in Business:
- 19
- Business Started:
- 1/1/2005
- Business Started Locally:
- 12/1/2014
- Business Incorporated:
- 5/15/2013
- Accredited Since:
- 12/4/2014
- Type of Entity:
- Corporation
- Alternate Business Name
- LeafFilter North, LLC.
- Business Management
- Christine Horvath, Director of Customer Service
- Contact Information
Principal
- Mr. Mathew Kaulig, President
Customer Contact
- Mr. Mathew Kaulig, President
- Additional Contact Information
Email Addresses
- Primary
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