About
Overview
BBB Accredited Since: 8/31/2023
Years in Business: 6
Payment methods:
Credit/debit cards, Venmo, Zelle, Cash. Amex currently not accepted
BBB Accreditation & Rating
About This Business
Smart Cleaning offers residential and commercial cleaning (Standard, Deep, Move-in/Move-out, Post-Renovation cleaning) as well as upholstery cleaning.
Photos and Videos
Business Details
- Local BBB:
- BBB Serving Metropolitan New York
- BBB File Opened:
- 2/21/2023
- Business Started:
- 11/13/2018
- Business Started Locally:
- 11/21/2018
- Business Incorporated:
- 3/16/2023
- Type of Entity:
- Corporation
- Alternate Names:
- Smart Cleaning
- Business Management:
- Mr. Semen Pastukhov, Founder
Additional Contact Information
- Principal Contacts
- Mr. Semen Pastukhov, Founder
- Customer Contacts
- Mr. Semen Pastukhov, Founder
- Additional Phone Numbers
- Unknown 1: (501) 557-6278
Additional Information
- Refund and Exchange Policy
Cancellation Policy
Updated 10/15/2023
STANDARD Cancellation policy
You can cancel a Booking on the Website, over email, text messaging, free of charge, up to 23 hours before the Service is scheduled to take place
? The Customer can amend and/or reschedule the Booking no more then TWO times up to 12 hours before the Service is scheduled to begin.
? NO REFUND If the Customer cancel the booking within 23 hours before the Service is scheduled to begin
? NO REFUND If the Customer or their representative did not show up within 30 min after beginning of the scheduled appointment or a cleaning person wasn't able to gain access to the premises.
? The Customer may amend or extend a Booking during the performance of the Services if the Company has available time slot and the cleaner has required skills/ equipment.
? If the Customer cancel the Booking during the performance of the Service NO REFUND will be provided.
? Rescheduled Booking is not eligible for refund.
? The Cleaning Agreement shall expire once the Services under the Booking have been performed.
? If the Business is unable to fulfill a confirmed Booking (in full or part). we will attempt to find you a replacement Business. If we cannot find you an alternative Business, we will reschedule your Booking to a new time which suits your convenience, If we cannot find a suitable time for you, you may cancel the Booking at no charge.
FLEXIBLE rescheduling - additional service fee all Services(except for Flat Rate) - $20+tax..
? If added, the Customer will be able to reschedule the Booking, once, at any time, up to 1 min before scheduled Service.
? Cannot be added within non-refundable period for Rescheduling.
? Rescheduled Booking is not eligible for refund.
FLEXIBLE cancellation - additional service fee.
? If added, the Customer will be able to cancel the Booking, once, at any time, up to 1 min before scheduled Service.
? Additional cancellation fee will be charged, if such cancellation has occurred - $40.
? Cannot be added within non-refundable period for Cancellation.
All charges are final and non-refundable. In accordance with Terms And Conditions.- Business Categories
- Cleaning Services, House Cleaning, Upholstery Cleaning, Rug Cleaning
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