Business ProfileforZoGalaxy
Current Alerts For This Business
BBB Serving Metropolitan New York is warning consumers about ZoGalaxy, a group of online retailer websites that are luring budget-minded consumers with huge discount offers on Star Wars collectibles, PlayStations, and more. Because it hasn’t responded to customer complaints, or to the BBB’s inquiry about its BBB Code of Advertising violations, ZoGalaxy has an “F” rating on BBB.org.
In short: It’s a trap! These are not the Star Wars deals you are looking for. Consumers reported that they gave their money to ZoGalaxy – and then it went far, far away. Shoppers said they paid for items up front, but never received their toys or their money back.
“Scammers can use popular toy trends to trick holiday shoppers,” says Claire Rosenzweig, President and CEO of BBB Serving Metropolitan New York. “Any time you see unusually low prices for hot items on an ecommerce website, be skeptical – it could be a scam.”
BBB received 17 complaints for ZoGalaxy from May to December 2019, one of which is still pending, from ZoGalaxy shoppers who paid up front for too-good-to-be-true deals on products that never arrived. Many of these customers attempted to buy PlayStation 4 consoles listed at $99 (about one-third of MSRP).
This scheme is a moving target, doing “business” online under more than 20 different names and URLs, all registered to untraceable private domains. Many of these sites are live and operational as of the date of this release. Would-be customers find the ZoGalaxy sites via ads on Facebook and other social media platforms - and victims try to purchase attractive items without checking on the seller.
Fear of missing out is the path to the dark side for shoppers on these ZoGalaxy sites. The websites drive a false sense of urgency and scarcity, pressuring shoppers to commit money fast. Products are listed at slashed prices and in limited quantities—with a timer counting down to the end of the “sale.” Alerts pop up almost constantly while shoppers browse the sites, claiming the products are flying off the digital shelves.
Once people pay, they are unable to contact the business: there are no phone numbers, mail bounces from undeliverable physical addresses, and related questionable Gmail accounts do not provide access to help.
Additional business information
At-a-glance
Business Details
This is a multi-location business.
- Headquarters
- 143 Brooklyn Ave, Brooklyn, NY 11213
- BBB File Opened:
- 6/14/2019
- Alternate Business Name
- WStarWars
- QStarWars Store
- ViGalaxyShop
Customer Complaints
0 Customer Complaints
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