Business ProfileforHarmony Home Warranty
Current Alerts For This Business
6. Address disputes forwarded by BBB quickly and in good faith.
6A. Provide a response to each complaint that:
- Is professional,
- addresses all significant issues raised by the complainant,
- includes appropriate evidence and documents supporting the business' position, and
- explains why any relief sought by the complainant cannot or should not be granted.
The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the governments allegations, which have not yet been proven.
On 5/14/2021, the California Department of Insurance issued a Cease and Desist Order effective immediately for New Jersey-based company, Forever Home Service LLC, doing business as Harmony Home Warranty (Harmony). The Department’s Order alleges Harmony sold home warranty contracts in California without proper authorization from the Department or Insurance Commissioner Ricardo Lara.
The Department launched an investigation after receiving multiple complaints from consumers who purchased home warranty contracts from Harmony, a limited liability company organized in the state of New Jersey. Consumers reported that Harmony declined to pay claims and were unresponsive to phone calls and emails.
The investigation revealed that Harmony solicited business through the website www.harmonyhomewarranty.com, where consumers could provide general information online. Harmony then contacted consumers to provide a quote and collected credit card payments for home warranty contracts. Multiple consumers filed claims that were either declined or ignored. Consumers were also locked out of their online account on Harmony’s website when they tried to submit claims. As a result, consumers had to pay for the repairs or replacements out of pocket.
At-a-glance
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Overview
Business Details
This is a multi-location business.
- Location of This Business
- 1222 Avenue M, Brooklyn, NY 11230-5204
- BBB File Opened:
- 9/12/2019
- Years in Business:
- 11
- Business Started:
- 7/3/2013
- Business Incorporated:
- 7/3/2013
- Type of Entity:
- Corporation
- Alternate Business Name
- Forever Home Service LLC
- Business Management
- Mr. Bradley A. Shaw, President
- Contact Information
Principal
- Mr. Bradley A. Shaw, President
Customer Contact
- Mr. Bradley A. Shaw, President
- Additional Contact Information
Email Addresses
- Complaint
- Inquiry
Customer Complaints
0 Customer Complaints
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