Business ProfileforPALMco
Current Alerts For This Business
BBB files indicate a pattern of complaints concerning this company's sales tactics and billing practices. Consumers are telling BBB about several issues they experience when dealing with sales representatives from PalmCo. Some of the issues reported to BBB about Palmco's sales personnel: misleading representations of future reductions in energy utility bills from signing up with PalmCo that aren't realized or, in many cases, significantly increased from previous providers; deceptive sales practices in misrepresenting themselves as part of other utility providers and, in some cases, unauthorized changing of the current utility provider to Palmco.
Additional business information
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
On 1/29/2020, the Public Utilities Commission of Ohio (PUCO) today adopted a settlement agreement regarding alleged violations of PUCO regulations by PALMco Energy OH, LLC and PALMco Power OH, LLC, which are retail energy providers doing business as Indra Energy.
Under the terms of the agreement, PALMco ceased enrolling new customers and will exit the Ohio marketplace when its operating authority from the PUCO expires (Feb. 14, 2020 for natural gas, and March 8, 2020 for electricity). PALMco’s current customers will receive uninterrupted service from their local distribution utility.
PALMco has credited customers who enrolled between Dec. 1, 2018 and April 15, 2019 with approximately $385,000. In its order, the Commission noted PALMco agreed to continue to credit customers who contact the PUCO Call Center.
PALMco’s current owners, officers or partners are barred from doing business in Ohio’s retail energy markets for five years by the terms of the agreement.
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Headquarters
- 8751 18th Ave, Brooklyn, NY 11214-4605
- BBB File Opened:
- 10/28/2010
- Years in Business:
- 15
- Business Started:
- 1/1/2009
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Palmco Power PA, LLC
- Palmco Power CT, LLC
- INDRA Energy
- Additional Contact Information
Fax Numbers
- (718) 851-2427Primary Fax
Phone Numbers
- (888) 504-6372Other Phone
Email Addresses
- Primary
Website Addresses
- (718) 851-2427
Customer Complaints
0 Customer Complaints
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