About
This business has 1 alert
Important information
- Advertising Review:
On October 12, 2022, BBB requested that Glamour Hair substantiate, modify, or discontinue advertising of Objective Superlative claims and Superiority/Disparagement Claims which were made on their website at the following links:
https://www.glamourhair.com/extensions/default.asp
https://www.glamourhair.com/extensions/exten-faq.asp
https://www.glamourhair.com/extensions/process.asp
Objective Superlative:
The business’s website claims they are “the #1 online source” and “#1 Choice of salons, stylists and celebrities.” They also claim to have “the largest selection of luxury Remy human hair extensions, human hairpieces for extending your beauty.” According to BBB’s Code of Advertising, “claims that relate to tangible qualities and performance values of a product or service can be used when the advertiser has substantiation. An example of a claim requiring substantiation would be ‘#1 car sales in the city.’"
Superiority/Disparagement Claims:
The business’s has made the following claims:
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“There are many hair companies right now waving the U.S. flag on their websites, yet their hair is being shipped to customers from overseas and they are hard to contact.”
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“Many companies process hair differently. Different processing makes different qualities of hair. We sell the world's best hair.”
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“One company can be better than another and sell better hair,” with “high quality and experience sets us apart from other companies.”
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“Are you tired of wasting money on cheap human hair extensions that shed, tangle and don’t last? Looking for a reputable company with experience that you can trust? Your expectations will be met and exceeded here.”
According to BBB’s Code of Advertising, “deceptively or falsely disparaging advertising of a competitor’s products or services must not be used. Comparisons should fairly reflect all aspects of the products or services equally."
As of December 5, 2022, the business hasn’t fulfilled BBB’s requests to substantiate, modify, or discontinue these claims.
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Business Details
- Local BBB:
- BBB Mountain West
- BBB File Opened:
- 6/25/2002
- Business Started:
- 6/25/2002
- Business Started Locally:
- 6/25/2002
- Business Management:
- Ms. Tracy Bacon Pieters, Principal
Additional Contact Information
- Principal Contacts
- Ms. Tracy Bacon Pieters, Principal
- Customer Contacts
- Ms. Tracy Bacon Pieters, Principal
Licensing information
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Additional Information
- Refund and Exchange Policy
- Due to the nature of our products, for sanitary reasons and manufacturers policies: There are no returns, exchanges or refunds. All sales are final.
- Business Categories
- Wigs, Product Sales
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