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Important information

• Additional Info:

  BBB has received information this business may not respond to refund requests, which may result in unauthorized credit/debt card charges after enrolling in free trials. BBB contacted Revive You Media, LLC regarding current business practice concerns. The business did not respond.
  
  According to the business Trial Offer Terms, when consumers opt for the trial a $3.95 payment is made for shipping and handling. The business then sends a 30-day supply of product to which consumers have the opportunity to cancel within 15 days. Consumers who choose to cancel beyond the 15-day period are charged up to $88.49 for the product and enrolled in the negative option payment plan. This allows the business to send a monthly 30-day supply of product and thus bill consumers on a monthly basis.
  
  The Federal Trade Commission (FTC) provides consumers with tips regarding negative option plans:
  
  -"Research the company online. Search the plan and company name, with words like "complaint" or "review." Complaints can tip you off to questionable practices. But just because you don't find complaints, it doesn't mean the plan doesn't have problems.
  
  -Don't skip the fine print. Find the terms for the offer. Know your obligations before you join. If you aren't sure exactly what you're agreeing to, don't sign up. That includes offers online, on TV, in the newspaper, or on the radio. If the offer comes via telephone, ask the caller to repeat anything you don't understand, and write down the important information, including the number for customer service. Call it to test it out. If no one answers or calls you back, don't join.
  -Be honest with yourself. Think about whether you're likely to stay on top of forms and reject products you don't want. If you join, follow the instructions on the forms.
  
  -Compare costs. The introductory merchandise or the promise of some great deals might sound appealing, but what about the products you have to buy at the club's regular prices? How do the prices compare? How about after shipping and your monthly fees?
  
  
  -Keep copies of documents. That includes documents that explain the terms of the plan, which may come with the introductory shipment, and the rejection forms you return to the seller. It's also a good idea to document the date you mailed the rejection forms.
  
  -Look for free trials and pre-checked boxes. Sometimes, dishonest companies use free trials to enroll you in a buying club. When you sign up online, you may see a box already checked that gives the company the okay to continue the offer beyond the free trial -- or to sign you up to buy more products unless you uncheck it.
  
  -Mark your calendar. Write down important dates, so you don't miss the chance to turn down or return merchandise you're not interested in and don't want to pay for.
  
  -Read your credit and debit card statements. It's the only way you'll know if you're being charged incorrectly."
  
  
  If you feel you wish to receive more tips and information regarding negative option plans, you may wish to contact the Federal Trade Commission (FTC) at www.ftc.gov or on 877-382-4357. BBB files indicate this business has a pattern of complaints concerning advertising, billing and service issues. Complainants allege additional charges after enrolling in free trials and also allege the business may fail to respond to time-sensitive refund requests. BBB contacted Revive You Media regarding current business practice concerns. The business did not respond.