About
Important information
- Additional Info:According to the company website, House of CB is based in Hong Kong,
Unit 01, 10/F, Carnival Commercial Building
18 Java Road, North Point, Hong Kong and has stores worldwide. DO NOT SEND ANY RETURNS TO THIS ADDRESS.
The address 555 E Pamalyn Ave Las Vegas, NV is a fulfillment and distribution warehouse.
The company has a local storefront location at the Miracle Mile Mall.
Business Details
- Local BBB:
- BBB of Southern Nevada, Inc.
- BBB File Opened:
- 3/12/2018
- Business Started:
- 12/30/2015
- Business Incorporated:
- 12/30/2015
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Names:
- House Cof CB USA, LLC
Additional Contact Information
- Principal Contacts
- Mr. Fabian Ernesto Saint Paul, Manager
- Customer Contacts
- Mr. Fabian Ernesto Saint Paul, Manager
Licensing information
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Additional Information
- Refund and Exchange Policy
- RETURNS + EXCHANGES
*WE HAVE RETURNS DEPOTS LOCATED IN THE UK, USA AND AUSTRALIA, MAKING IT EASY TO RETURN YOUR ITEMS.
RETURNS ADDRESSES WILL BE INCLUDED WITH YOUR ORDER
HOW TO RETURN OR EXCHANGE
*WE DO NOT COVER YOUR SHIPPING COSTS BACK TO US.
*WE ARE HAPPY TO ACCEPT FOR RETURN, ANY GARMENT THAT IS UNWORN AND STILL FITTED WITH ALL SECURITY TAGS AND LABELS AND THAT IS DESPATCHED (sic) TO US WITHIN 14 DAYS OF RECEIPT BY YOU.
*PLEASE FOLLOW THE RETURN INSTRUCTIONS ON THE RETURNS SHEET ENCLOSED WITH YOUR PARCEL AND MAIL IT BACK TO US WITHIN 14 DAYS OF RECEIPT.
*IF YOU HAVE MISLAID THE RETURNS SHEET PLEASE CONTACT US AT RETURNS@HOUSEOFCB.COM AND WE WILL BE HAPPY TO ASSIST YOU.
*PLEASE REMEMBER TO INDICATE IF YOU WOULD LIKE A REFUND OR EXCHANGE. IF YOU WOULD LIKE AN EXCHANGE PLEASE REMEMBER TO IDENTIFY WHAT ITEM YOU WOULD LIKE IN EXCHANGE.
*SALE ITEMS CAN ONLY BE RETURNED FOR REFUND BY CREDIT NOTE WHICH CAN ONLY BE USED IN OUR ONLINE STORE.
*PLEASE NOTE THAT PURCHASES MADE ONLINE CANNOT BE RETURNED OR EXCHANGED AT ANY OF OUR STORES. THEY MUST BE RETURNED TO THE ADDRESS SPECIFIED ON THE RETURNS SLIP.
EXCHANGES
*WE DO NOT COVER YOUR SHIPPING COSTS BACK TO US.
*WE ARE HAPPY TO ACCEPT FOR RETURN, ANY GARMENT THAT IS UNWORN AND STILL FITTED WITH ALL SECURITY RIBBONS AND LABELS AND THAT IS DESPATCHED (sic) TO US WITHIN 14 DAYS OF RECEIPT BY YOU.
*PLEASE FOLLOW THE RETURN INSTRUCTIONS ON THE RETURNS SHEET ENCLOSED WITH YOUR PARCEL AND MAIL IT BACK TO US WITHIN 14 DAYS OF RECEIPT. PLEASE IDENTIFY WHICH ITEM YOU WOULD LIKE IN REPLACEMENT.
*IF YOU HAVE MISLAID THE RETURNS SHEET PLEASE CONTACT US AT RETURNS@HOUSEOFCB.COM AND WE WILL BE HAPPY TO ASSIST YOU.
*YOU CAN EXCHANGE YOUR ITEM FOR ANOTHER SIZE OR ANOTHER ITEM ENTIRELY.
EXCHANGES ARE SHIPPED FREE OF CHARGE.
*ALL EXCHANGES ARE BASED ON STOCK AVAILABILITY.
WE OFFER ONE FREE EXCHANGE FOR EVERY ITEM.
*IF THE REPLACEMENT ITEM IS LESS EXPENSIVE THAN THE ORIGINAL, THE DIFFERENCE WILL BE REFUNDED BACK TO YOU VIA CREDIT NOTE WHICH CAN ONLY BE USED IN OUR ONLINE STORE.
*ALTERNATIVELY YOU MAY RETURN THE ORIGINAL ITEM FOR REFUND AND THEN PURCHASE THE NEW, LOWER PRICED ITEM.
*IF THE REPLACEMENT ITEM IS MORE EXPENSIVE THAN THE ORIGINAL ITEM, YOU WILL NEED TO PURCHASE A GIFT CARD FOR THE DIFFERENCE.
*PLEASE LET US KNOW YOU HAVE MADE THE PURCHASE ON RETURNS@HOUSEOFCB.COM.
*GENERALLY EXCHANGES TAKE 2-3 WORKING DAYS TO PROCESS PLUS THE DELIVERY TIME TO YOUR AREA.
*WE DO NOT COVER YOUR SHIPPING COSTS BACK TO US.
REFUNDS
*WE ARE HAPPY TO ACCEPT FOR RETURN, ANY GARMENT THAT IS UNWORN AND STILL FITTED WITH ALL SECURITY TAGS AND LABELS AND THAT IS DESPATCHED (sic) TO US WITHIN 14 DAYS OF RECEIPT BY YOU.
*YOUR PAYMENT WILL BE CREDITED BACK TO THE ORIGINAL PURCHASER'S CREDIT CARD. IF THE ITEM IS A SALE ITEM, THE REFUND WILL BE MADE IN STORE CREDIT ALTERNATIVELY IT CAN BE RETURNED FOR EXCHANGE.
*RETURNS FOR REFUND ARE PROCESSED WITHIN 2-3 WORKING DAYS OF RECEIVING THE ITEM HOWEVER, CARD REFUNDS MAY TAKE UP TO 10 BUSINESS DAYS FOR YOUR BANK TO COMPLETE, DEPENDING ON THEIR PROCESSING TIME. THIS CAN VARY GREATLY BETWEEN CARD ISSUERS, AND UNFORTUNATELY WE ARE UNABLE TO INFLUENCE THIS.
*STORE CREDIT REFUNDS WILL BE AVAILABLE IMMEDIATELY AFTER 2-3 DAYS PROCESSING AND COME IN THE FORM OF A CODE ON EMAIL. CREDIT NOTES CAN ONLY BE USED IN OUR ONLINE STORE
*FREE SHIPPING: ITEMS ADVERTISED AS 'FREE SHIPPING' THAT ARE RETURNED FOR A REFUND WILL BE CHARGED A SHIPPING FEE. FOR UK & EUROPE IT IS £6.00 AND FOR US £10.00 PER ORDER UNDER £250.00. ANY ORDERS OVER £250.00 THAT ARE RETURNED WILL BE CHARGED THIS FEE PER ITEM WHILST ORDERS OVER £500.00 WILL BE CHARGED DOUBLE PER ITEM.
*FAST DELIVERY SHIPPING: ORDERS PLACED EITHER WITH NEXT WORKING DAY DELIVERY OR NEXT SATURDAY DELIVERY WILL BE CHARGED A SHIPPING FEE WHEN RETURNED FOR THE REFUND. FOR UK & EUROPE IT IS £6.00 AND FOR US £10.00 PER ORDER UNDER £250.00. ANY ORDERS OVER £250.00 THAT ARE RETURNED WILL BE CHARGED THIS FEE PER ITEM WHILST ORDERS OVER £500.00 WILL BE CHARGED DOUBLE PER ITEM. THE VALUE PAID FOR THE FASTER DELIVERY OPTIONS IS ONLY AN EXTRA FEE AND WILL NOT BE REFUNDED.
*WE DO NOT COVER SHIPPING COSTS BACK TO US.
SALE ITEMS
*SALE ITEMS CAN ONLY BE RETURNED FOR REFUND BY CREDIT NOTE WHICH CAN ONLY BE USED IN OUR ONLINE STORE.
*3 FOR $195 PROMOS ARE NOT RETURNABLE FOR EXCHANGE OR REFUND.
*$68 SALE PROMOS ARE NOT RETURNABLE FOR EXCHANGE OR REFUND.
LATE RETURNS
*YOUR ITEMS SHOULD BE SENT BACK TO US WITHIN 14 DAYS OF RECEIPT BY YOU. LATE RETURNS CANNOT BE ACCEPTED AND MAY BE RETURNED TO YOU. - Business Categories
- Designer Apparel, Online Retailer, Clothing
More Resources
Featured Content
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.