Cell Phone Supplies
The Unlock Pros, LLCFind BBB Accredited Businesses in Cell Phone Supplies.
Information and Alerts
Important Information
Additional Info
Company offers a LIFETIME GUARANTEE!
Our Guarantee to You:
We guarantee that the IMEI we install on your phone will stay clean and unblacklisted for the life of your phone. In the rare case that the IMEI is blocked/blacklisted we will swap it out with a new and clean IMEI at no extra cost to you.
Customer Complaint
As of April 3, 2014, the company indicated to BBB Serving Southern Nevada they will not respond to the BBB to resolve or address the complaint issues.
According to the company: "We will not be responding to any complaint filed to the BBB. All of our customers use credit card or paypal to make their purchases. If a customer has dispute they can dispute it with their bank or paypal or communicate with us. We will work out the problem as best as possible in accordance with our policies."
According to one complainant, the company has allegedly failed to honor its 30 money back guarantee. Other complainants claim poor customer service, failure to provide services paid for and failure to return devices.
BBB will continue to accept complaints and keep it on file. Although the company has indicated previously its refusal to accept or respond to disputes forwarded by BBB, it is our responsibility to inform the company of communications from its customers.
If you have any questions or concerns regarding your complaint, please contact the company directly. If you wish to speak to a BBB complaint specialist, please contact us at (702) 320-4500.
Rating Reason
The BBB maintains a report on a firm based on inquiry or complaint activity. The BBB has not received a sufficient volume of requests for information, nor has the BBB received complaints on this firm to warrant the maintenance of a report. The information provided, however limited, is presented to assist you in your purchasing decisions or for any other purpose you deem relevant. The BBB suggests you read and understand company promotional materials and contracts and check company references and licensing, where applicable.
Reason for Rating - Not Rated
The BBB maintains a report on a firm based on inquiry or complaint activity.
The BBB has not received a sufficient volume of requests for information, nor has the BBB received complaints on this firm to warrant the maintenance of a report. The information provided, however limited, is presented to assist you in your purchasing decisions or for any other purpose you deem relevant.
The BBB suggests you read and understand company promotional materials and contracts and check company references and licensing, where applicable.
Refund and Exchange Policy
30 DAY MONEY BACK GUARANTEE
If we are unable to repair your IMEI or unlock your phone, we will refund 100% of your purchase price. Requests for refunds must be made within 30 days of purchase.
To request a refund, email us at support@theunlockpros.com or call us at (800)791-2754
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