About

Local BBB:

BBB Serving New Mexico and Southwest Colorado

BBB File Opened:

9/28/2021

Business Started:

6/29/2001

Business Started Locally:

9/27/2021

Business Incorporated:

6/29/2001

Type of Entity:

Corporation

Business Management:

Mr. David A. Rosenfield, COO

Mrs. Merry Wood Rosenfield, CEO/Owner

Additional Information

Refund and Exchange Policy

THE MAGIC ZOO RETURN POLICY AND GUARANTEE

It is our purpose at the Magic Zoo to provide unique, high qualityjewelry that our customers will wear and enjoy giving as gifts. We wanteach shopper to be happy with their purchase and with the service theyreceive from us.

Your satisfaction is guaranteed on any item purchased from The Magic Zoo.

Returns on Silver, Enamel and Pewter jewelry

If you are not satisfied with your Magic Zoo sterling silver, enamelor pewter jewelry purchase for any reason whatsoever, return it to uswithin 30 days of receipt for a 100% refund of the purchase price. Weonly ask that any item returned be in its original condition. Thepurchase price and any sales tax will be included in the refund;shipping costs are not included. Please package jewelry so that it willarrive securely and undamaged and insure it for its full value. (Wecannot refund money for jewelry that does not arrive back to us- aregular business envelope is not an acceptable shipping method! Usebubble wrap mailers or boxes and insure them) Be sure to include a copyof your receipt or include your name, address, phone, email and yourcost for the piece(s) and date of your purchase.

Keep in mind that the colored enamel-like jewelry items are handpainted individually and may differ slightly in color and design fromthe ones displayed in our online store. These differences are what makeyour Magic Zoo jewelry unique! Also, due to differences in computermonitors, items that you order may not match exactly the color shown onyour screen.

Note that these pieces are painted pewter jewelry and they maycontain small amounts of lead. Often, even lead free pewter jewelry(which mine is) contains traces of lead if it was cast using the sameequipment as leaded pewter. (Somewhat like the machines that processpeanuts might put a trace of peanuts into the next product.) Cast pewteris totally safe to wear; it presents a possible hazard only if ingestedand should not be sucked on or swallowed. We feel neither the pewterjewelry nor the enamel painted pewter jewelry should be given to a childwho tends to put things in his or her mouth. Feel free to email us ifyou have any questions about this.

Returns on 14K Gold Jewelry

There are no total refunds on any Magic Zoo gold jewelry, becauseeach piece is custom cast and finished just for you. Some of mycustomers order a gold design first in sterling silver. That way theycan examine it close up, and the sterling silver piece may be returnedfor a 100% refund before ordering the same piece in 14K gold.

If you are not happy with a gold design, you can still return it, butthere is a 30% restocking fee. This means that you will be refunded 70%of your purchase price.

The returned gold piece must be insured, and it must arriveundamaged. You will be refunded 70% of the purchase price when theundamaged gold piece is received.

Returns on Polymer Clay Custom Jewelry

Merry has always had a satisfaction guaranteed policy on her custompolymer clay work and will re-do a custom piece for you at no charge ifyou are not 100% happy with it. In the very rare case that the seconddesign is still not to your satisfaction, then a refund will be given ofthe full purchase price.

The handmade polymer clay name badges (not the pewter animal badges)are created for you individually by Merry and will most definitelydiffer somewhat from the one that is displayed. However, the overalllook of the piece will resemble the one you see in her online store. Ithas always been her policy to repair any damaged polymer clay animaljewelry or clay animals on a name badge at no charge to the customer. Werealize they sometimes badges get heavy use in a veterinary clinic.Just return it to us safely packaged as described above. Items returneddamaged due to poor return shipping care or otherwise damaged by thecustomer will not be refunded.

Send all packages to:

The Magic Zoo
PO Box 377
Mountainair NM 7036

800- 670-3703
www.themagiczoo.com
merry@themagiczoo.com

Business Categories

Jewelry Manufacturers, Online Shopping, Jewelry Designers, Pet Jewelry