Business ProfileforTEK PC Solutions
Current Alerts For This Business
Consumers have reached out to BBB with reports that TEK PC Solutions is charging $99-$1000 for remote computer support, but not resolving the alleged issues. The business only provides refunds after consumers contact BBB.
On June 28, 2017, BBB contacted TEK PC Solutions to address a possible pattern of complaints.
The company responded and explained that it implemented a robust audit mechanism for all the inbound and outbound transaction with its customers. They are issuing Corrective Action Plans under their compliance policy for every defect lying in the policy. They are processing refunds upon request for the dissatisfied customers. They implemented major changes in their CRM, implemented a separate CS Department, introduced Heat Check process, increased QA staff, and made changes in their SEM Campaigns.
However, the business failed to address BBB’s main concern of remotely connecting to users’ computers/devices and charging to allegedly clean viruses and malware, when none actually exist.
BBB continues to monitor incoming complaints, which indicate the pattern continues.
At-a-glance
Overview
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 100 Franklin Square Dr Ste 201, Somerset, NJ 08873-4109
- BBB File Opened:
- 3/5/2014
- Years in Business:
- 25
- Business Started:
- 1/27/1999
- Business Incorporated:
- 1/27/1999
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Mr. Varun Gupta, President
- Contact Information
Principal
- Mr. Varun Gupta, President
Customer Contact
- Mr. Varun Gupta, President
- Additional Contact Information
Fax Numbers
- (609) 456-4608Other Fax
Phone Numbers
- (855) 480-7873Other Phone
Email Addresses
- Primary
- Sales
- (609) 456-4608
Customer Complaints
0 Customer Complaints
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