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Important information
- Advertising Review:
On April 1, 2020, BBB contacted the business regarding its website/phone app offering a rewards program. Per one customer this program is potentially misleading as the business would not honor the rewards program when a consumer tried to redeem points/a reward.
According to the BBB Code of Advertising, Basic Principles of the Code
Advertisements should be truthful, sincere offers to sell. Advertisements have a responsibility to have substantiation for all claims made and should be able to provide that substantiation upon request. All advertising that may mislead or deceive consumers should be avoided.
- The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or the Better Business Bureau.
- Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.
Unfortunately, the business failed to respond to BBB's request to substantiate or remove the rewards program.
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