Business ProfileforSR Business Services LLC

Consumer complaints of computer tech support scams have exploded in recent years.  Among the thousands of incidents reported to BBB Scam Tracker, approximately 45% describe being hooked by a pop-up warning message, 45% describe being hooked by an unsolicited telephone call, and 10% by other means, including email.

The FTC and BBB offers the following advice to be safe online:
• Do not purchase any software or services from an unsolicited call, email, bogus website, or online ad;
• Never give control of your computer to a third party unless you can confirm that it is a legitimate representative of a computer support team with whom you are already a customer.
• Do not be fooled if a phony tech support scammer knows your name, address or even some facts about how your computer operates

If one becomes a victim of a fake tech support , please
 - Contact the bank immediately.
 - Take the laptop, tablet, or computer that was infected to a trusted local business and have it checked out.
 - Remove any software that authorized remote access to the device.
 - Change all of the passwords used to access bank accounts, social media and other websites that contain personal information. 
 - File a report with BBB Scam Tracker and with law enforcement authorities, such as the FTC ( https://www.consumer.ftc.gov/articles/how-spot-avoid-and-report-tech-support-scams  )

Also, consumers should understand that once victimized they may be victimized again by being offered a bogus "refund", or  a "renewal" of their tech support.