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Important information
- Additional Info:Mail sent to the business on 07/08/2023 was returned by the U.S. Postal Service as Attempted - Not Known.
- Government Actions:Government Action: BBB reports on known government actions involving business’ marketplace conduct:Consent Order
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
Nov.14, 2022 - An investigation by the U.S. Department of Transportation’s Office of Aviation Consumer Protection (OACP) revealed that beginning on or about March 17, 2020, TAP did not provide refunds to consumer for flights to or from the United States that were cancelled or significantly changed by the carrier in response to the impact of the COVID-19 pandemic, unless the passenger had specifically purchased a “refundable” ticket, instead providing travel vouchers to all impacted consumers.
In April 2020, TAP began offering refunds to all consumers holding non-refundable tickets on flights to and from the United States that were cancelled or significantly changed by the carrier. TAP stated that it made good faith efforts to process passenger refunds as promptly as possible during the extraordinarily challenging circumstances caused by the global COVID-19 pandemic. However, approximately 25% of the refund requests took longer than a hundred days to process.
This order directs TAP to cease and desist from future similar violations of 49 U.S.C. § 41712 and 14 CFR Part 259 and assesses the carrier $1,100,000 in civil penalties.
Business Details
- Local BBB:
- BBB Serving New Jersey
- BBB File Opened:
- 4/8/2004
- Business Started:
- 1/1/1945
- Business Started Locally:
- 3/1/1990
- Business Incorporated:
- 6/1/1966
- Type of Entity:
- Corporation
- Alternate Names:
- Tap Portugal
- Transportes Aereos Portugueses S.A.
- Business Management:
- Mrs. Gloria Melo, Customer Service Manager
Additional Contact Information
- Principal Contacts
- Mrs. Gloria Melo, Customer Service Manager
- Fax numbers
- Primary Fax: (973) 854-6819
- Additional Websites
- Website 1
Additional Information
- Business Categories
- Airlines
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