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  The Kirby cleaning systems are sold through an international network of independent distributors, who provide in-home sales presentations and offer servicing of the products. Consumers with parts or product problems are encouraged to call their local distributor for service. If the distributor is no longer in business or is otherwise inaccessible, consumers may wish to call Kirby Company's customer service center at 800-437-7170 for convenient, local service locations. Any complaints involving an independent distributor should be filed with the BBB in which the distributor is located. Please note that only authorized distributorships or service centers provide warranty service on home care systems. Repairs made by non-authorized persons or with non-Kirby parts will void the warranty. To confirm whether a distributorship is authorized, call 1-800-437-7170. The Kirby Company is an active member in the Direct Selling Association (DSA), the national trade association of the leading firms that manufacture and distribute goods and services sold directly to consumers. If customers have questions or concerns regarding their experience with The Kirby Company or an Independent Distributor, the Kirby company encourages consumers to contact it at 1-800-494-8586 to assist with the resolution of consumer concerns.