Business ProfileforStellar Data Recovery, Inc.
Current Alerts For This Business
BBB has received reports from consumers stating requests for refunds within the allowed 30 day timeframe were refused. There were consumers who received their requested refunds only after filing complaints with BBB.
On February 9, 2018, BBB contacted Stellar Data Recovery to address a possible pattern of complaints.
Stellar Data Recovery provided the information below to BBB:
"Our 30 days money back guarantee is directly linked to our refund policy (https://www.stellarinfo.com/company/pdf/refund-policy.pdf). The refund policy is mentioned on the website. We provide free demo version of the software and we claim that the data will be recovered in the same manner as shown in preview of the demo version of the software. So, we need to check the genuineness of the refund requests claimed by customers. We never deny for the refund requests. Once the customer has used the license key, we suggest clients to take the help of our technical support staff or, provide proof of the refund request authenticity. We always try to resolve any client's issue first, however if the client only insists for refund and recovery was found to be not possible due to software limitation, then we provide refund to the client. A customer can apply for the refund within 30 days of the product purchase.
Of course, in our continuous efforts to assist the customers, we will improve our emails/replies to inform the customers in more polite and careful manner."
BBB will continue to monitor any incoming complaints to ensure the pattern does not continue.
Additional business information
At-a-glance
Related Categories
Business Details
- Location of This Business
- 48 Bridge St, Metuchen, NJ 08840
- BBB File Opened:
- 12/1/2008
- Years in Business:
- 31
- Business Started:
- 3/14/1993
- Business Incorporated:
- 12/10/2007
- Type of Entity:
- Corporation
- Alternate Business Name
- Stellar Information Technology Private Limited
- Stellar Data Recovery Sales & Service Support Location
- Business Management
- Mr. Sunil Chandna, CEO
- Contact Information
Principal
- Mr. Sunil Chandna, CEO
- Additional Contact Information
Email Addresses
- Sales
- Technical Support
Customer Complaints
0 Customer Complaints
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