About

Local BBB:

BBB of Coastal Carolina

BBB File Opened:

8/4/2010

Business Started:

1/1/1998

Business Started Locally:

1/1/1998

Business Incorporated:

1/1/1998

Type of Entity:

Corporation

Number of Employees:

7

Additional Information

Refund and Exchange Policy

Please see below for the company's Shipping/Return Policy:

http://youfinishfurniture.com/return-policy.aspx

Customers agree to the following contract as terms and conditions of this sale.

Shipping & Return Policy

All merchanise sold is for residential use only.
Thank you for visiting. We are committed to offering our customers the highest level of care possible. On this page you will find information to help you make the most of your shopping experience. If you do not find the answer to your particular question below, please feel free to contact us and we will be in touch with you within one working day.

Our regular office hours are 8:30 am to 6:30 pm EST Monday through Friday.We can be reached at 1-877-866-2486



30 DAY MONEY BACK GUARANTEE

Bear Naked Furniture is so certain you will be pleased with your purchase that we offer a 30 Day Money-back Guarantee.

If you are unhappy for any reason, please contact us at 1-877-866-2486.
A Return Authorization Number is required for all returns. NO ITEMS WILL BE ACCEPTED WITHOUT AUTHORIZED RAN.
The 30 days starts when your order has been completely delivered and your return must be in transit to us by the 30th day. There will be no returns authorized beyond the 30th day.
This Does not apply to special orders and orders that are being held in our warehouse for a delayed delivery date.
Do Note that once the merchandise is returned and received, we will issue a full refund on the product cost, less all return shipping charges and re-stocking fees. You are responsible for all costs associated with shipping. Restocking fee we be disclosed at the time of return. It varies depending upon the product.
keep all the original packaging to ease return shipping.Product must be properly packaged.
items are not returnable if they are in un-sellable condition, or are missing parts, and/or damaged. We will notify you via e-mail of your refund once we have received and processed the returned item. You will be given full instructions on how to return your item(s) with the RAN

WHAT TO EXPECT ON YOUR DELIVERY


Please note that it is the Customer's responsibility to inspect all freight for damage and/or carton damage at the time of delivery. These areas of concern must be notated on the delivery receipt. (example: carton damage or non-receipt of services such as: items not brought into the room of choice, assembly not performed).


The delivery driver is only required to deliver your order 'Curbside', and is NOT required to enter your house, unpack or install your furniture.Should you need or require any extra services, such as unpack and installation, you MUST inform us beforehand, as the shipping companies ALL charge extra for these type of occasion. Often a driver may offer to do this for you, and if this happens, and we are NOT informed beforehand, we may charge your credit card with any additional fees passed onto us by the shipping company.

PLEASE ALSO NOTE THAT ON RESIDENTIAL DELIVERIES, THE SHIPPING COMPANY WILL CALL YOU TO SET UP A DELIVERY APPOINTMENT. THIS APPOINTMENT WILL CONSIST OF A TIME FRAME

REDELIVERY CHARGES, If you miss the scheduled appointment and need it redelivered you will be charged a minimum redelivery charge of 75.00 as this what most carrier charge us. So please do not miss your appointment. There will be no exceptions on this charge.

Addition service. This is curbside delivery you will need help getting the product off the back of the truck. If your request lift gate service , then a minimum fee will be charged of 45.00 as this is what most carriers charge us. There will be no exceptions on this charge.

*** Most UPS ORDERS Ship between 7-14 days to ship and to receive a tracking number. Freight items can take 3-4 weeks. It is not abnormal to not receive a tracking number right away. You will receive a series of the following emails.

1. Confirmation of order

2. Confirmation of payment received

3. Schedule shipment

4. Product has shipped along with tracking information.

At this point you will be able to track your items either Via UPS or motor freight depending on your shipment. If you should have any questions or concerns about your shipment, simply email us or call us at 1-877866-2486 and one of our customer service representatives can assist you.

NORMAL TIME OF DELIVERY (UNFINISHED) IS USUALLY 3-4 weeks FROM PURCHASE FOR YOUR FURNITURE TO ARRIVE. IF FINISHING IS INVOLVED, FROM THE TIME WE RECEIVE IT, AN ADDITIONAL FOUR WEEKS IS NEEDED TO COMPLETE YOUR CUSTOM FINISHING. WE WILL WORK VERY HARD TO WORK WITHIN THESE TIME FRAMES AND HOPEFULLY WILL COMPLETE THE ORDER IN A SHORTER PERIOD OF TIME THAN STATED. IN AN OCCURANCE THAT YOUR ORDER TIME EXCEEDS THE PERIOD STATED ABOVE, WE RESERVE THE RIGHT TO COMPLETE YOUR ORDER AS AGREED IN A REASONABLE AMOUNT OF TIME EXCEEDING THE PERIOD(S) LISTED ABOVE. WE RESERVE THE RIGHT WITH ANY SPECIAL ORDER THAT IS PLACED WITH US THAT IS CANCELLED, TO RETAIN ANY AND ALL DEPOSITS MADE, TO DEFER OUR RESTOCKING, HANDLING, AND SHIPPING COSTS.

WE TAKE EVERY PRECAUTION THAT THE QUALITY OF THE MANUFACTURE WITH YOUR FURNITURE IS OF THE HIGHEST DEGREE. OUR MANUFACTURERS RECOGNIZE YOUR SPECIAL ORDER AS SUCH, AND EXTRA QUALITY CONTROL IS INSURED. IN THE RARE EVENT OF ANY DISCREPENCY OR CUSTOMER DISSATISFACTION, WE RESERVE THE RIGHT TO MAKE EVERY ATTEMPT TO CORRECT THIS DISCREPENCY OR DISSATISFACTION.WE RESERVE THE RIGHT TO CANCELL ANY ORDER.

Chargebacks.

Chargebacks is your last resort. They are most difficult to resolve and require the longes time. We encourage you to work with us directly to resolve any issues you may have. We are happy to work thru issues within reason. ALL ORDERS ARE HALTED DURING THIS PROCESS

The following is what to expect

. If consumer attempts to chargeback all merchandise/shipments are put on hold until a resolutions is completed. This means any returns previously authorized will be voided until the outcome of the investigation.

Put simply a chargeback is the last resort and the most difficult to resolve. Therefore, if you have any concerns contact us at once. Otherwise we must follow out policies which are clearly outlined and we will not waiver from these policies in any way.
We fight all chargebacks to the fullest extent including arbritration with MC/Visa. Which will include additonal fees up $500.00 Please consult with your credit card company about the abritration fees.

DAMAGED MERCHANDISE or lost freight

If you freight has been shipped and the carrier has lost your freight. Then a freight claim must be filed and upon conclusiion of that claim a replacement product would be shipped or a refund will be applied towards the lost item. We are unable to provide another product until all reimbursements are made by the freight carrier.


All items are fully insured with the Freight Carrier against damage in transit with the notation of such damage on the delivery receipt. Options are limited in cases when the delivery receipt is not notated with all issues. In the rare event that you receive a damaged item the following steps must be taken:

Accept delivery of your complete order.
You must Contact us within 48 hours after delivery of any difects or damanges so that we can remedy the issue. Anything beyond the 48 hours will not be allowed.
Any damage to the products or to the boxes must be noted on the delivery receipt.


Having the damaged furniture in your home allows us to remedy the issue quicker and also provides you with furniture to use in the meantime. Bear Naked Furniture will repair to first quality or replace your damaged furniture. Any damage must be reported to us within 48 hrs of delivery.If damage or defect is not reported within 48 hours there will nothing we will be able to do and all claims from that point will be denied.

FREIGHT REFUSAL OR UNDELIVERABLE PRODUCT

If you refuse freight or freight is returned as undeliverable you will be liable for ALL shipping charges to and from and a 50% restocking fee. NO EXCEPTIONS. The balance remaining will be applied to a store credit only or merchandise credit.

Do note the freight carrier is not a warehouse and are unable to store product.

REFUSAL OF SHIPMENT

If consumer refuses shipment or its deemed undeliverable regardless reason they will forfeit a refund and all shipping charges to and from along with a 50%
retocking fee will be applied against the account and the balance will be considered a store credit only..


Wrong Item
We must be informed within 72 hours of delivery IN WRITING. Any noitification beyond this timeframe will not be honored.

If you accidentally receive the wrong item. Please do not refuse it as this willl cause numerous delays and fees. Accept the shipment and contact us immediately via email and we will verify the order and send a return tag and corrected item to you at the same time. Any fedex order the label will be emailed to you for your return, Freigth items leave the item in the original packaging and we will have the freight company pick it up and the time of the new shipment. This will all be a no cost to you. We must be notifiied within 72 hours after delivery in writing. Any notificatio beyond that point will not be honored.

Unathorized returns

Items returned without the proper RGA# or sent to the wrong warehouse are subject to an automatic 50% restocking fee or complete forfeiture of your refund. If credit is to be given, it will be by store credit only. Please read your return instructions carefully to avoid delays and unnecessary expenses.
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FREE SHIPPING POLICY
Free shipping is applicable only if you keep an item. Free shipping is to 48 states only. Canada please contact us for quote at 877-866-2486 Free shipping on all small package items that are able be shipped via UPS OR FEDEX will go to your residence or business.

Any return must follow our 30 day money back guarantee.

We will inform you via email if the item you chose is out of stock or delayed. Once product has shipped we have not control over the time it will take to arrive at your residence. We do however provide you a tracking number so that you can track your purchase at your convenience. Typically, 4-5 days from time product has shipped you should receive it.

Drivers are not movers and therefore deliver curbside. Please not that all motor freight requires a signature and inspection. Please take the time to inspect the package before signing the bill of Lading. Indicate any noticeable damage on the BILL and accept package as such. Any damage claim can be resolved best when you are in possession of the merchandise. Any refusal of freight will following our policies as indicated in refusal of freight.

We have been in the furniture business for over 24 years and are well aware that damages can and will occur. We will get you to complete satisfaction and are here to assist you 24 hours a day 7 days a week. Please if you have questions contact us at 877-866-2486

For your convenience with accept all the following credit cards, mastercard, visa, discover.

We reserve the right to cancel any orders.
HANDLING FEE

ALL MOTOR FREIGHT ITEMS ARE CHARGED A HANDLING FEE. This help cover costs of pallet, preparation, and shrink wrap or band straps.This has no bearing on Free Shipping.


ORDER CANCELLATIONS

CANCELLATIONS

Regular orders

Effective immediately There are no refunds on cancelled orders. You will receive a 100% store credit for 1 year after date of cancellation.
Special order or custom finish orders

Cancellation of special orders where manufacturing has commenced and/or purchases have been made on your behalf, are subject to a minimum cancellation charge amounting to 50% of the purchase price and the balance will remain as store credit only. You will not be entitled to a refund.

The cancellation charge covers loss of value, administration and inventory costs, and other associated expenses.
WE RESERVE THE RIGHT WITH ANY SPECIAL ORDER THAT IS PLACED WITH US THAT IS CANCELED TO RETAIN ANY AND ALL DEPOSITS MADE, TO DEFER OUR RESTOCKING, HANDLING, AND SHIPPING COSTS

All requests for cancellation must be in writing. Simply email us at bearnakedfurniture@yahoo.com to request a cancellation. Please provide us the name, address, telephone number and order number when requesting your cancellation. We will then email the confirmation that the order was canceled we will not accept any other of means of cancellation. IT MUST BE IN WRITING. Otherwise the order will not be canceled.

Any order received must follow the 30 day return policy to obtain a refund pursuant to the terms.
.
. All store credits will be issued immediately for the amount of your purchase price less restocking fees and shipping if applicable and can be used towards any product available on the website.

If Your item has already shipped or is in transit and you refuse your shipment then a 25 % restocking fee along with all shipping charges will be deducted from your account and the balance issued as a store credit./ No refunds will be granted. The best way to optain a refund is to follow our 30 day return policy. there is no cancellations all sales priced items, discounted items, custom finish items special orders or discontinued items. A store credit will issued only...


Unauthorized returns

Any unauthorized returns will be considered a store credit less/ all shipping and return fees plus a 25% restocking fee which will be deducted from your account and the balance issued as a store credit. and you will forfeit your refund. There is no cancellations all sales priced items, discounted items, custom finish items special orders or discontinued items. A store credit will issued only...

store credit

You will be allowed 180 days from the date of cancellation to utilize your store credit towards any item available on the website.
In the event a refund is authorized the following are the terms

Approved refund

All approved refunds are issued via check and mailed to the billing address provided
If you are approved for a refund due to product being discontinued then the following
If you authorized a charge to your credit card account, we will credit the account within 7-14 business days or one billing cycle - not give credit toward another purchase unless otherwise agreeded . If you paid by cash, check or money order, the we will mail you a refund within seven working days. Do note , If the original form of payment that you used to purchase is not available,then a store credit will be issued.

special order/custom finish orders

all custom order or special orders are non refundable and can not be canceled once we have placed your order for production. and processing and shipping time is 8-12 weeks. We try our very best to get the shipment before this time frame. Do understand that some delays can happen during production. We will keep posted if any delays occure

Delays

Please understand that this is furniture and we are dealing with freight and delays can happen beyond our control. We will advise you if a delay is happening.

If we are unable to ship within the promised time, We will notify you by mail, telephone, or email, give a revised shipping date and give you the chance to cancel for a full refund or accept the new shipping date.

If you ignore the option notice, and the delay is 30 days or less, it's assumed that you accept the delay and are willing to wait for the merchandise.
If you do not respond - and the delay is more than 30 days - the order will be canceled by the 30th day of the delay period and a full refund

IF we can't meet the revised shipping date, we will notify you again by mail, email or telephone and give you a new shipping date or cancel your order and give you a refund.

The order will be canceled and a refund issued promptly unless you indicate by the revised shipping date that you are willing to wait.
If you do not respond at all to the second notice, it's assumed that you are not willing to wait, and a full refund



ALL MOTOR FREIGHT ITEMS WILL BE CHARGED A HANDLING FEE OF 35.00. This covers the cost of pallet and notification from the freight company. We will cover all other shipping charges.

WARRANTY

All items come with a 1 Year Manufacturers Warranty against manufacturing defects. All warranty claims are to made directly to manufacture. We however work as a liaison for you our customer in trying to get your matter resolved. Please allow us to assist you.BEAR NAKED FURNITURE Web Site is provided on an "as is" and "as available" basis. BEAR NAKED FURNITURE make no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that the use of this site is at your sole risk. To the full extent permissible by applicable law,BEAR NAKED FURNITURE disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for particular purpose.BEAR NAKED FURNITURE does not warrant that this site, its servers, or email sent from the BEAR NAKED FURNITURE are free from viruses or other harmful components. BEAR NAKED FURNITURE will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages .Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you may have additional rights.



ORDER PROCESSING TIME

Please allow 4-6 weeks from the date of your order for order processing and to receive your shipment tracking number(s). If rare unexpected delays occur, you will be notified immediately. We reserve the right to cancel any order.

CANADA & INTERNATIONAL SHIPPING RATES

We are happy to provide the lowest Canadian & International shipping rates possible to our customers. Please contact our Sales office for shipping rates and services available.
Please contact us if you would like further information about our 90 Days to Pay Plan. Please Call 1-877-866-2486

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