Business ProfileforCPI Security Systems, Inc.

CPI has partnered with several Builders and as a home buyer, we trust the builder and to whom they have partnered with, in this case, CPI for security system. I have been reading the reviews and complaints here and I can totally relate. So, here's what happened from our end. In 2019, we signed up with CPI as part of the building process for our new home. The rep at that time, candidly explained to us about what's included, the promos, fees, etc. We understood that we need to pay for the equipment and have opted to have it on loan for 60 months to which we agreed after the rep confirmed that once the equipment is paid (which we planned to do in 2 years timeframe), then we are off the hook (service agreement). All done and dusted, signed and we parted ways. Fast forward 2021, we are getting numerous equipment malfunctions, doorbell not working, outdoor camera not working, etc., all these ended up with a technician coming to check on the equipment and either repair them or replaced them (they replaced the router, doorbell camera, added wifi extenders), but in spite of all those, I still continue to get troubleshoot message on my in touch app, which means, both cameras (doorbell and outdoor cameras) again didn't work, despite several visits from technician. After several in and out communication with CPI (average 15 minute wait if you call), I decided to cancel the service and opted to pay the balance on the equipment, and here's where the excitement begins for CPI. . . they then drop the bombshell news that, we are tied up to 60 months monitoring plan and should I proceed with my cancellation, they will charge me more than $2,000 in early termination fees. I then mentioned that what we were told by the CPI rep when we closed our house in 2019 was that, we were only tied up to the equipment, paying the equipment will release us of any obligation towards CPI.. So, in summary, we will be force to continue paying close to $60 per month ($48 for monitoring and $8+ for equipment) until Oct 2023 ( I already remove both cameras as they are a pain as earlier mentioned). . . . so, for those who intend to get CPI security system, be aware on what you are signing and manage your expectations accordingly. Should I have read several pages of documents when we were asked to sign in 2019? - probably should have but didn't as we trusted the rep, it's just like buying a car and going through finance, I don't expect any car buyers to read line by line on those documents, but instead, trust the person on the other end of the table to do his due diligence in explaining the contract. Have I reached out to that rep whom we communicated in 2019? - Yes, we did, but as expected, no response. . . . Have I informed my friends about my situation? - OH Yes, and they were equally disappointed to know they were misled (there were 5 families who joined CPI in 2019 that are my close friends. Will I inform my friends about CPI - oh yes, and I told them recently about it to ensure that they consider other options. What does CPI get after this? - well, those 5 families I mentioned, CPI will be happy receiving the $60 per month per family until 2023. . . . Such a good business plan for the company. . . sadly, not for the customers. . . . so . . . yeah. . I can totally understand those reviews/complaints here about CPI . . .