Complaints

In October 2018, BBB began receiving a high volume of customer complaints concerning customer service issues which include collection telephone calls, credit reporting issues and contract issues, thus creating a pattern of complaints.  BBB asked Security Credit Services to address the underlying reason for this pattern. Security Credit Services offered the following response: 

"Security Credit Services, LLC (SCS) was formed in 2003 as a privately held Mississippi Limited Liability Company. SCS purchases defaulted receivables primarily from banks and credit card issuers which consist of both consumer and commercial receivables. SCS does not perform collection attempts directly with consumers. Our best-in-class network of third-party collection agencies and law firms work directly with consumers to resolve their outstanding balances. SCS may furnish consumer account information to Credit Bureau Agencies pursuant to FCRA and CDIA guidelines and standards. 

The SCS executive team is led by industry veterans that have extensive experience in the account receivables management industry. SCS recognizes the importance of compliance and privacy of information and adheres to PCI DSS Standards. SCS is also a Receivables Management Association International (RMAI) certified company. As a RMAI certified company, SCS must adhere to uniform industry standards and best practices based on regulatory requirements. Compliance with the standards are monitored through independent third-party audits as well as through a structured self-compliance audit process. 

We invite consumers to contact us for more information about their accounts. SCS is available from 8 AM to 5 PM CST to answer any questions, which include verifying which partners can assist you with your account. SCS may be reached directly via email at cs@securitycreditservicesllc.com or by phone at 866-699-7889."

After providing company business response to Better Business Bureau's concerns in question, we are confident the concerns are resolved.