About

Local BBB:

BBB Serving Mississippi

BBB File Opened:

9/5/2008

Business Started:

8/30/2007

Business Incorporated:

8/30/2007

Type of Entity:

Limited Liability Company (LLC)

Business Management:

Ms. Alden Cline, Executive Assistant

Ms. Jacqueline Wilson, Accounts Manager

Additional Information

Refund and Exchange Policy

The policies and procedures of Biloxi Beach Resort Rentals, LLC are designed to ensure that we give both you and our owners the best service possible. Please read them carefully.

If you have any questions, we will be glad to answer them. Please call 877-924-5694.

By giving my credit card number to Biloxi Beach Resort Rentals, LLC, I agree that the conditions and information contained in this rental policy have been read carefully and accepted by me on behalf of all members of my party and agree to abide by such conditions and limitations.

Reservations and/or Deposit Requirements:
A Reservation Deposit equal to 35% of the Total Amount Due is required at booking in order to confirm your reservation. Your Reservation Deposit may be made by Visa, Master Card, American Express or Discover. This reservation deposit will be applied towards your Rental Fee. Short Term reservations made within thirty (30) days of arrival date will require full payment of your reservation at booking in order to confirm your reservation. Monthly reservations made within thirty (30) days of arrival date will require full payment of your first month’s rent at booking in order to confirm your reservation. There will be a non-refundable reservation fee added to all reservations at the time the reservation is made.

Falsified Reservations:
Any reservation obtained under false pretense will be subject to forfeiture of reservation deposit, and/or balance of rental payment. Guest will not be permitted to check-in or will be evicted per Mississippi Code of 1972, section 75-73-13. http://www.mscode.com/free/statutes/75/073/0013.htm

Minimum Stay:
Rental rates are based on a two or three night reservation. Longer stays may be required during holidays, peak seasons or specials events.

Limited Damage Waiver:

We provide damage protection for our guests during their stay in the form of a Limited Damage Waiver. This waiver is automatically added to each reservation. It covers the registered guests against any accidental damage to the unit or its contents. The limited Damage Waiver fee for a studio or one bedroom condo is $35.00 with accidental damage not to exceed $1,200.00. A two bedroom is $45.00 with accidental damages not to exceed $1,500.00. A three or four bedroom condo is $55.00 with accidental charges not to exceed $2,000.00. This fee eliminates the necessity for the traditional security deposits. This gives our guests a complete and total peace of mind by knowing when accidents do happen, they are covered. Please report any damage to the unit as soon as it occurs so we may be able to access and/or minimize the extent of damage. The Limited Damage Waiver is only valid if the incident is reported prior to check out. It will become void upon departure. Intentional damage or damages in excess of the limits herein are the responsibility of the person named on the reservation, by agreeing to this policy, you agree to give automatic authorization to charge the credit card on file, or provide an alternative source of payment for said damages. We inspect each unit immediately after departure.

Special Events will require a traditional security/ damage deposit. This will be refunded 7-10 business days after your check-out provided there are no damages to the rental unit.

The Limited Damage Waiver will not be applied to reservations consisting of 90 days or more. Reservations consisting of 90 days or more will require a $500 Damage Deposit.

Resort Fee:
Most of the condominium complexes charge a resort fee for the duration of your stay. That fee varies from complex to complex. This money is collected by us and is given directly to that condominium Home Owners’ Association.

Payments:
Short Term Reservations (less than 90 days):The total balance for all short term reservations is due thirty (30) days prior to the check-in date.

Long Term Reservations (90 days or longer): The total balance for the first month’s rent for all long term reservations is due thirty (30) days prior to the check-in date. For reservations ninety (90) days or longer, the second month’s rent is due upon check-in.

Your balance will automatically be charged to the credit card given for deposit unless you notify the office of another form of payment. The balance due may be made by personal check, traveler’s check, bank money order, Visa, Master Card, American Express or Discover. Rental rates are subject to Mississippi State and local taxes and are subject to change.

Cancellation Policies:
A $50 cancellation fee is assessed for all cancellations.
All reservations cancelled thirty (30) days or more prior to your check-in date will receive a full refund of the Reservation Deposit, less the non-refundable Reservation Fee and the $50 Cancellation Fee.

All reservations that are not paid prior to thirty (30) days of your the check-in date will be cancelled, and all advance payments will be forfeited.

All reservations cancelled less than thirty (30) days prior to your check-in date will forfeit all advance payments.

Refunds:
Refunds are only issued for cancellations OUTSIDE of the cancellation date range (30 days or more prior to your check-in date for short term rentals and 90 days or more prior to your check-in date for monthly rentals.) Refunds do not include the Non-Refundable Processing Fee, Cancellation Fee or the cost of the Travel Insurance.

NO REFUNDS are issued for cancellations or early departure due to inclement weather or personal circumstances inside the cancellation date range. Guests purchasing Travel Insurance (see below) may qualify for a full refund through CSA Travel Protection.

Travel Insurance:
Biloxi Beach Resort Rentals, LLC has partnered with CSA TRAVEL PROTECTION to provide you with optional insurance coverage, benefits and 24-hour emergency assistance to take care of you while traveling and protect your hard-earned investment. This optional coverage is only 6.95% of your total trip cost. At the time you make your reservation, optional Travel Insurance will be included in the total cost. You may choose to opt out of this coverage if you wish. If you choose to opt out of the coverage you may call or email us to add Travel Insurance to your reservation (if you do so before your cancellation date, which is thirty (30) days prior to your check-in date for short term reservations and ninety (90) days prior to your check-in date for monthly reservations.)

Please Click Here to obtain your Travel Insurance policy or certificate of insurance for your Covered Trip if you have paid for or authorized payment for the Travel Insurance. The travel protection, if purchased, includes insurance coverage for the Trip Cancellation, Trip Interruption, Travel Delay, Baggage Delay, Accidental Death and Dismemberment and Emergency Assistance. Please read your documents carefully as certain limitations, restrictions and exclusions apply. The insurance coverage is underwritten by General U.S. Branch Insurance Company and the non-insurance assistance services are provided by CSA’s designated provider. Please contact CSA at 866-999-4018 if you have any questions.

Please Visit the below link for more information:

http://www.csainsuranceservices.com/pdf/330csa_doc.pdf

Please note: Biloxi Beach Resort Rentals, LLC cancellation policy does not provide refunds for unforeseen developments such as illnesses, mandatory hurricane evacuations and similar events that can affect your trip. We strongly suggest that you purchase Travel Insurance.

Confirmation:
We will email a confirmation of your reservation upon receipt of the reservation deposit and processing fee. Please review the confirmation carefully to verify the property rented, the dates of the rental, the applicable charges, and any special notes. Contact our reservation department immediately to report any errors. After 3 days the confirmation will be considered accurate.

Unit Assignments:
We reserve the right to substitute comparable accommodations without notice or liability should the reserved unit be out of order or not available for any reason. When comparable accommodations are not available, renter will have the option of selecting from available properties at the published rate or receiving a complete refund.

Check-In Locations:

Check-In Location and Procedures vary by property. Please refer to your individual Rental Confirmation (Policies and Procedures) for information regarding your specific rental unit. 

When: Check-in begins at 3:00 p.m. for all properties but is not guaranteed until 6:00 pm. Please notify us if you plan to arrive after 6 p.m. so we can make arrangements for a late check-in. During Peak season, unavoidable delays may occur. Your patience will be appreciated.

All units will be inventoried and inspected BEFORE and AFTER each occupancy.

Occupancy:
The total number of persons allowed in the property, including children, at any time is restricted to the stated sleeping capacity for each property. These numbers are governed by the association and owner preferences. Sofa and bunk beds are recommended for use by children.

We are very serious about maintaining a family atmosphere for the quiet enjoyment of our guests. We rent to family groups, couples and responsible adults. Biloxi Beach Resort Rentals, LLC will not rent to anyone under 25 years of age. The person checking in must be the qualified person who is renting the property. The qualifying person must show identification upon check-in. The qualifying person renting the property is responsible for the conduct of all guests and other occupants, and must occupy the property for the full term of the reservation. Guests under 25 years of age must have direct adult supervision at all times when on rental premises. Absolutely no loud parties or illegal activities are allowed. Biloxi Beach Resort Rentals, LLC reserves the right to enter the rental property anytime to investigate disturbances, occupancy and/or damage. Any violators will be evicted without refund.
Mississippi Code of 1972, section 75-73-13

Linens, Towels and Supplies:
Linens and bath towels are provided and are not to be taken from the unit. Should you desire to use a towel while at the beach or pool(s), we suggest you bring a beach towel. A starter supply of trash liners, dish detergent, dishwasher powder, laundry soap, paper towels, bath soap, shampoo and toilet paper is provided to you by Biloxi Beach Resort Rentals, LLC.

Departure Cleaning Fees:
A departure cleaning fee is required for all reservations. Our cleaning includes the stripping and remaking of the beds with fresh linens, light dusting, vacuuming and mopping of floors, cleaning and sanitizing bathrooms. If additional cleaning is required after your check-out or furniture requires repositioning you will be charged an additional fee.

There will be a minimum charge of $60.00 to $80.00 if additional cleaning or returning furniture back to its original position is required.

Guest is responsible for:

Removing all food from the refrigerator/freezer.
Ensuring all pots are cleaned and soiled dishes, glassware and silverware are placed in the dishwasher and start the cleaning cycle.
Placing all debris, garbage and discards in the trash chutes provided on each floor.
Leaving unit in a neat condition and furniture arranged as you found it.
Making sure that no items are missing from the unit. (There will be a charge for the cost of any missing items.)
Placing all remotes on TV stands. (There will be a $50 charge for missing remotes.)
Setting the thermostat to 74 degrees (April to October) and 66 degrees (November to March).
Closing and locking all doors and windows.
There will be a minimum charge of $50.00 if additional cleaning or returning furniture back to its original position is required.
Check-Out:
Where: Check-Out Location and Procedures vary by individual unit. Please refer to your specific Rental Confirmation (Policies and Procedures) for further information.
When: Check-out is at 10:00 a.m. for all properties. Guests who check-out after 10:00 a.m. will be charged for an additional day, unless previously paid for a late check-out. Request for late check-outs are only allowed on the day prior to departure. Contact our reservation office for details and pricing at (228) 276-2300 Ext 1.

General:
Furnishings: You are renting a privately-owned condominium. It has been decorated and equipped to satisfy the particular tastes and desires of the owner. Please be considerate of the belongings of the owners and the people who will be renting this unit after you. Please do not rearrange the furniture, take any items outside that are part of the interior décor, or move any furnishings or kitchen items to another unit. You will be charged if the housekeepers have to rearrange the furniture after your stay. The unit descriptions were correct at the time of posting, but subsequent owner renovations may have resulted in changes. Although every effort has been made for accuracy, Biloxi Beach Resort Rentals, LLC is not responsible for errors in this publication for property changes made by owners or for any condition beyond our control upon arrival. Rental agent represents property to the best of his/her ability and assumes no liability for errors or omissions.

After Hour Emergencies: There is an agent on call 24 hours a day for emergencies. Call the regular office number and the answering service will contact the agent. Non-Emergencies will be noted and handled the following day during office hours.

Maintenance: Please report any damages or malfunction of equipment to the rental office as soon as possible. Failure to do so may incur some liability to the guest. No compensation will be given for temporary outage of electricity, gas, water, and cable or telephone service. Outages will be reported immediately and all efforts will be made to have them restored as soon as possible. The operation and maintenance of these utilities is out of the control of Biloxi Beach Resort Rentals, LLC. Appliances, air conditioners, hot tubs/Jacuzzis are not guaranteed and refunds cannot be given for failure or breakdown. Biloxi Beach Resort Rentals, LLC will attempt to repair or replace any item during your stay. If a part has to be ordered and the item cannot be repaired before your departure, no money will be refunded.

Items left in unit: Biloxi Beach Resort Rentals, LLC is not responsible for items left in the unit. A fee of $25 is charged plus shipping cost to cover the means of shipping requested by the guest.

Grilling: Fire department regulations prohibit the use of any open flame grills on all decks, porches and balconies. Some complexes have common area grills for guest’s use.

Water Features: Renters agree to release and hold harmless Biloxi Beach Resort Rentals, LLC and owner(s) from any and all liability relating to water features, I.e. swimming pools, hot tubs, bayous or Gulf access. Further, they agree to indemnify Biloxi Beach Resort Rentals, LLC and the owner(s) from any liability causes of action and to be responsible for defending Biloxi Beach Resort Rentals, LLC and said owner(s).

Pools: Please check the Pool Hours at the property you will be staying. Each property has different Pool Hours. All children under the age of twelve (12) must be accompanied by an adult at ALL times. No glass is allowed in any pool area.

Balcony: The hanging of bathing suits, towels or clothing upon balcony railings is not permitted. Do not throw anything from balcony.

Pets: Any evidence of a pet(s) found in your unit or on the premises, will result in your being asked to vacate immediately with no refund of rent. Guest may also be charged an additional $200 to $600 (Deep-Cleaning Fee) depending on the size of the rental unit.

Non-Smoking Units: Smoking is strictly prohibited inside “NON-SMOKING” rental units. If any evidence of smoking is found in your non-smoking rental unit, guest will be charged an additional $200 to $600 (Deep-Cleaning Fee) depending on the size of the rental unit.

Parking: Please park in designated parking areas only. Only one vehicle will be guaranteed, especially during the busier seasons. No boats, jet skis, or RV’s. Please make arrangements before arrival. Additional parking can be purchased at some properties.

Fireworks: The use of fireworks is prohibited on all of our vacation properties. Local City ordinances and fire code prohibit the use of fireworks on beaches, buildings or grounds.

Mail: All mail must be delivered to a mail box on site, or to our local Post Office.

Lock Out: In the event a guest becomes locked out, a $50 service fee will be charged during normal working hours for re-entry and a $90 service fee for after hours or Sundays or Holidays.

Telephone Service: For your convenience, a telephone is provided in most of our rental units. Local calls are free. Long distance calls may be made collect, charged to your credit card, calling card or to your home telephone.

Residences for sale: In the event the unit you are renting is listed for sale, we may need to show the unit during your visit. We will make every effort to schedule the showing at a convenient time so we do not disrupt your vacation.

Agency Disclosure: Biloxi Beach Resort Rentals, LLC is the agent of the property owner and is acting at all times, in and for the best interest of the Client-Owner(s). Biloxi Beach Resort Rentals, LLC will treat all customers/guests with honesty and fair dealings. Guest understands that no security is provided at this property. Neither Biloxi Beach Resort Rentals, LLC nor the owner(s) are liable for injury, damage, violence or otherwise that might happen to the guest while at a property.

Agent will not be held responsible for acts of theft, vandalism or damages to the owner or guest’s personal property.

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