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Important information
- Advertising Review:
On January 24, 2023, BBB serving Mississippi found one or more advertisements on a social media platform for the business. The advertisement in question states: "I will provide to notch service at an affordable price with satisfaction guaranteed." This advertisement can be found on the business porch page, https://porch.com/gulfport-ms/general-contractors/sexton-home-maintenance-solutions-llc-/pp.
According to the BBB Code of Advertising #20, when using the term “warranty” or “guarantee” in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty/guarantee can be seen prior to sale at the advertiser's location, viewed on the advertiser’s website or, in the case of mail or telephone order sales, made available free on written request. Advertisers should only use “satisfaction guarantee,” “money back guarantee,” “free trial offer,” or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request. When “satisfaction guarantee” or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed.
As of today February 24, 2023, the business has chosen not to respond at any of our attempts for substantiation, modification, or discontinuation of the advertised claim as stated in our BBB Code of Advertising.
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