Business ProfileforAuto Protection Club
Current Alerts For This Business
Better Business Bureau is advising consumers to use caution when considering doing business with Greenlight Auto Protection d/b/a Auto Protection Club. BBB has received a pattern of consumer complaints alleging misleading advertising, failure to remove consumer's information from their database, difficulty cancelling contracts, failure to issue refunds and poor customer service.
BBB mailed a follow up letter with its concerns about continuing patterns of complaints. The company responded stating, "We will be updating our website to remove the following statements: satisfaction guarantee, money back guarantee. WE will always ask a customer why they want to end their coverage and if there is something that we would change their mind on cancelling their coverage, will be doing continual training to make sure that a customer is given the proper procedures and the option to end their coverage. We will be updating the way that we go about issuing refunds and are working to expedite the refund process for our customers that elect to end their coverage. We are doing daily monitoring and continual training with all our employees to make sure that all our customers receive the best customer service possible."
At-a-glance
Related Categories
Business Details
- Location of This Business
- 1035 Saint Peters Howell Rd, Saint Peters, MO 63376-5250
- BBB File Opened:
- 12/22/2014
- Business Started Locally:
- 5/27/2014
- Alternate Business Name
- Greenlight Auto Protection
- Business Management
- Carol Taylor, Manager
- Mr. Joseph Walski, Owner
- Contact Information
Principal
- Mr. Joseph Walski, Owner
Customer Contact
- Carol Taylor, Manager
- Additional Contact Information
Phone Numbers
- (800) 264-2712Other Phone
Email Addresses
- Technical Support
- Customer Service
- (800) 264-2712
Customer Complaints
0 Customer Complaints
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