Business ProfileforExpress Scripts
Current Alerts For This Business
Better Business Bureau is advising consumers to use caution when considering doing business with Express Scripts. BBB has received a pattern of consumer complaints alleging failure to ship correct prescriptions or medications; failure to accept returns or medications which were shipped in error; failure to issue refunds; debiting credit or debit cards for prescriptions not shipped; failure to instruct consumers of overall cost saving benefits of switching prescriptions, and poor customer service.
On July 13, 2020, Ohio Attorney General Dave Yost, filed a lawsuit against Express Scripts for multiple contract breaches that helped Express Scripts pocket millions of dollars in overcharges to the state.
The suit, filed on behalf of the Ohio Highway Patrol Retirement System, seeks to recover unspecified damages from Express Scripts, which had been the Pharmacy Benefits Manager for the HPRS' health plan since 2010.
The lawsuit filed maintains that, in each year of Express Scripts' contract with HPRS except 2011-12, Express Scripts failed to satisfy the pricing guarantees in the then-applicable pricing schedule, thereby overcharging HPRS on thousands of claims.
This lawsuit is pending.
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Headquarters
- 1 Express Way, Saint Louis, MO 63121-1824
- BBB File Opened:
- 1/1/1986
- Years in Business:
- 38
- Business Started:
- 1/1/1986
- Business Started Locally:
- 2/1/1999
- Business Incorporated:
- 1/10/2014
- Type of Entity:
- Corporation
- Alternate Business Name
- Inside Rx
- Express Scripts Specialty Distribution Services
- Medco
- Business Management
- Shannon Eghlimi, Senior Director
- Ms. Irene Ilic, Company Contact
- Mr. David Lowenberg, Chief Executive Officer
- Mr. Randy Reese, Manager
- Contact Information
Principal
- Ms. Irene Ilic, Company Contact
Customer Contact
- Ms. Irene Ilic, Company Contact
- Additional Contact Information
Fax Numbers
- (314) 432-8406Other Fax
Phone Numbers
- (800) 451-6245Other Phone
- (800) 332-5455Other Phone
Website Addresses
- (314) 432-8406
Customer Complaints
0 Customer Complaints
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Most Recent Customer Review
Jana H
1 star11/26/2021
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