Business ProfileforGrillinator
Additional business information
In March 2021, Better Business Bureau questioned Grillinator's website, www.grillinator.com, which stated, “Guaranteed Lowest Price on Grillinator Products!", and “Everything is back by the Grillinator Guarantee: 100% Satisfaction Or Your Money Back!”
BBB Code of Advertising states, “Despite an advertiser’s best efforts to ascertain competitive prices, the rapidity with which prices fluctuate and the difficulty of determining prices of all sellers at all times preclude an absolute knowledge of the truth of unqualified underselling/lowest price claims. Advertisers can lessen the potential for consumer confusion by appropriate qualifications to any underselling/lowest price claim such as by stating, if truthful, that the advertiser will meet or beat a lower price.”
In addition, Better Business Bureau’s Code of Advertising standards states, “(1) Advertisers should only use ‘satisfaction guarantee,’ ‘money back guarantee,’ ‘free trial offer,’ or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer’s request. (2) When ‘satisfaction guarantee’ or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed.”
BBB requested the business substantiate, modify or discontinue the claims made on its website. The company did not respond to BBB’s request.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 119 S Main St, Saint Charles, MO 63301-2802
- BBB File Opened:
- 11/29/2016
- Alternate Business Name
- Carbon 12 Innovations
- Business Management
- Mr. Sims Thomas, Partner
- Contact Information
Principal
- Mr. Sims Thomas, Partner
Customer Contact
- Mr. Sims Thomas, Partner
- Additional Contact Information
Phone Numbers
- (512) 782-4433Other Phone
Email Addresses
- Inquiry
- (512) 782-4433
Customer Complaints
0 Customer Complaints
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