Business ProfileforSimple Save Auto
Current Alerts For This Business
Better Business Bureau is advising consumers to use caution when considering doing business with Simple Save Auto. BBB has received a pattern of consumer complaints alleging high-pressure sales tactics, misleading advertising; consumers were under the impression the coverage was through a dealership, failure to cancel contracts, failure to provide refunds and poor customer service.
On July 28, 2021, BBB sent a letter to the company with its concerns. The company responded that they strive to provide the best customer service. The company informed BBB that it is a third-party administrator and has no intentions of presenting themselves as a dealership and/or manufacturer. All consumers receive a 30-day review period and are entitled to a full refund. If a consumer cancels after the 30-day review period, they are eligible for a prorated refund if they follow the cancellation guidelines set forth in the policy. BBB followed up with Simple Save Auto requesting copies of its modified marketing materials, which were provided.
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 9375 Phoenix Pkwy, O Fallon, MO 63368-4700
- BBB File Opened:
- 3/27/2018
- Years in Business:
- 9
- Business Started:
- 10/13/2015
- Business Started Locally:
- 10/13/2015
- Business Incorporated:
- 1/27/2015
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Simple Save Protection, LLC
- Business Management
- Calvin Merklin, Owner
- Alex Rushitaj, Customer Support Manager
- Contact Information
Principal
- Calvin Merklin, Owner
Customer Contact
- Alex Rushitaj, Customer Support Manager
Customer Complaints
0 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintBBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.