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Find a Location

Student Aid Application Services, LLC has 1 locations, listed below.

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    Business ProfileforStudent Aid Application Services, LLC

    Legal Document Help

    Current Alerts For This Business

    Pattern of Complaint:

    In complaints filed to the Better Business Bureau, consumers typically allege that they were either unaware that the FAFSA can be filed for free or that they felt misled by the company's website. While Student Aid Application Service's website mentioned that they were not affiliated with the government and that the FAFSA may be filed for free, the BBB has continued to receive complaints.

    Many consumers thought that they were already on the government website and did not expect to find, nor searched for, disclosures to the contrary until they had already paid.

    The BBB asked the company what steps they plan on taking to reduce the number of complaints. Though the company believed that complaints represented only a small number of visitors, they made changes to the website that should help prevent confusion. Customers are now required to check a box acknowledging that they wish to use Student Aid Application Services even though they could use the fafsa.ed.gov website for free.

    At-a-glance

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    Overview

    Student Aid Application Services, LLC assist students and parents by providing FAFSA preparation and filing services for a fee.  Student Aid Application Services LLC is not affiliated with or endorsed by the Department of Education.  You can file a FAFSA without professional assistance and without charge at fafsa.ed.gov.  

    Products & Services

    The following is a statement from the company regarding their services:

    Student Aid Application Services, LLC (hereinafter referred to as SAAS) is a fee-based FAFSA preparation service that specializes in the review and submission of the FAFSA on behalf of its clientele.  The opportunity for such FAFSA preparers was implemented and authorized by the US Department of Education in the Higher Code of Education in the year two-thousand and eight (2008).  The purpose of a FAFSA preparation service is to potentially lessen the amount of incorrect FAFSAs that are submitted to the US Department of Education on an annual basis.  FAFSA preparers also provide their time and experience to help educate their clients on the process of filling for federal student aid.  It is the goal of all FAFSA preparation services to lessen the stress level that most families feel during this tedious and; oftentimes, confusing process.  SAAS personally does this by offering a redesigned, more fluent form of the traditional application in an effort to make the process quicker and easier to follow.  SAAS also offers thorough, professional reviews of each application they receive before submitting it to the US Department of Education for final processing.  Furthermore, SAAS also provides each client with unlimited customer support seven (7) days a week to assist with all other questions or issues that may arise during this process.  Each client is offered an individualized experience in which they may contact the Customer Care department and have their questions answered, have additional research conducted, or receive assistance with completing other processes such as applying for Federal Student Aid PINs, making changes to a submitted FAFSA, etc.  Lastly, while most clients are comfortable speaking with any member of the Customer Care Department, SAAS is happy to offer the ability for a client to work one-on-one with an application specialist for an even more individualized experience.   While SAAS does advertise through various online websites such as Google and is required to identify that the assistance they offer is for the federal application known as the FAFSA; SAAS does not identify itself as the US Department of Education.  All advertisements do identify that the company and its agents are third-party FAFSA preparers not affiliated with any government agency as do the disclaimers located directly on the website at the top and bottom of each page.  Additionally, more than half of the homepage of the website is dedicated to providing information about the benefits of a FAFSA preparation service and the service fees associated with SAAS.  SAAS also provides a direct link to the US Department of Education’s website advising that this application can be filed free of charge by following the link.  All provided information is intended to allow the applicants the opportunity to make a decision that best meets their needs whether that means placing an order with SAAS or filing their application directly with the Department of Education.

    Business Details

    Location of This Business
    4741 Central St Ste 142, Kansas City, MO 64112-1533
    BBB File Opened:
    3/1/2013
    Years in Business:
    11
    Business Started:
    2/4/2013
    Business Incorporated:
    2/14/2013
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Ms. Alon Avery, Dispute Resolution Specialist
    • Ms. Rebecca Worden, VP of Operations
    Contact Information

    Customer Contact

    • Ms. Alon Avery, Dispute Resolution Specialist
    Additional Contact Information

    Email Addresses

    Customer Complaints

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