Business ProfileforThe Basement Crack Doctor
Additional business information
In April 2019, Better Business Bureau challenged The Basement Crack Doctor's mailer which stated, “LIFETIME WARRANTY."
The Better Business Bureau’s Code of Advertisingstandards states, “When using the term ‘warranty’ or ‘guarantee’ inproduct advertising, the advertiser must clearly and conspicuouslyinclude a statement that the complete details of the warranty can beseen prior to sale at the advertiser’s location, viewed on theadvertiser’s website or, in the case of mail or telephone order sales,made available free on written request.” In addition, “When advertising‘lifetime’ warranties or guarantees or similar representations, theadvertisement must clearly and conspicuously disclose its intendedmeaning of the term ‘lifetime’.”
BBB asked the business to substantiate the claim and add details of the warranty to its advertisement and/or website. The company did not respond to BBB’s request.
At-a-glance
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Business Details
- Location of This Business
- 701 Crown Industrial Ct Ste N, Chesterfield, MO 63005
- BBB File Opened:
- 4/19/2019
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
0 Customer Complaints
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