Business ProfileforZerena's Wishes
Current Alerts For This Business
Better Business Bureau is advising consumers to use caution when considering doing business with Zerena's Wishes. BBB has received a pattern of consumer complaints alleging product ordered is not delivered, failure to issue refunds, lack of communication with consumer and overall poor customer service.
On April 1, 2019, BBB sent a letter with its concerns. The company did not respond.
On April 22, 2019, BBB issued a press release for Zerena's Wishes. The link to this release is provided:
Additional business information
In April 2019, Better Business Bureau challenged Zerena’s Wishes' website. The website stated, “Valentine’s Day sale! Limited Time! Everything Free Just Pay Shipping.”
According to BBB’s Code of Advertising,“the unqualified term ‘sale’ may be used in advertising only if thereis a significant reduction from the advertiser’s usual and customaryprice of the products or services offered and the sale is for a limitedperiod of time. If the sale exceeds thirty (30) days, advertisersshould be prepared to substantiate that the offering is indeed a validprice reduction and has not become their regular price.”
In reference to free claims, please note that BBB’s Code of Advertisingstandards, Section 14.2, states, “The “free” offer should be temporary;otherwise, consumers may view it as a continuous combination offer, nopart of which is free. Thus, where it would otherwise confuse consumers,a product or service must not be advertised with a “free” offer in atrade area for more than six (6) months in any 12 month period. At leastthirty (30) days must elapse before another such offer is promoted inthe same trade area.”
BBB asked the business to provide substantiation to the claims on its website. BBB mailed a letter to the address posted but mail was returned. There is no phone number or email listed for the business.
At-a-glance
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Business Details
- Location of This Business
- 405 N Wood St, Brunswick, MO 65236
- BBB File Opened:
- 2/25/2019
Customer Complaints
0 Customer Complaints
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