About
Overview
BBB Accredited Since: 4/28/2008
Years in Business: 19
Payment methods:
Visa, Mastercard, Discover and American Express
BBB Accreditation & Rating
About This Business
Products and Services
Business Details
- Local BBB:
- BBB of Minnesota and North Dakota
- BBB File Opened:
- 4/28/2008
- Business Started:
- 1/1/2006
- Business Started Locally:
- 1/1/2006
- Business Incorporated:
- 9/1/1983
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Names:
- IDZ, LLC
- Business Management:
- Bob Fidler, Senior Vice President of Sales
- Kyle Henning, Vice President of Marketing
Additional Contact Information
- Principal Contacts
- Bob Fidler, Senior Vice President of Sales
- Customer Contacts
- Bob Fidler, Senior Vice President of Sales
- Robert Soto, Technical Support Manager
- Kyle Henning, Vice President of Marketing
- Christen Hernandez, Customer Service Manager
- Fax numbers
- Primary Fax: (952) 487-1074
- Additional Email Addresses
- Sales: Email this Business
Additional Information
- Refund and Exchange Policy
Unopened and Unused Items
We want you to be happy with your product! If you have purchased an incorrect or unwanted item, you may return it within 30 days of receipt, according to the requirements outlined below:- The product must be unopened, unused and factory sealed.
- Product returns must include original packaging, boxes, instructions, etc.
- Products must be shipped to ID Zone freight pre-paid (customer pays for shipping back to ID Zone).
- 3rd party shipping charges (UPS, FedEx, etc) are non-refundable
If you need to return a product, please contact customer service at (800) 910-5987 x3 to arrange for an RMA (return merchandise authorization). We will be happy to assist you with your return and help you find a replacement product that fulfills your needs.
- Opened and Other Items
- We are unable to accept the return of the following items without a pre-authorization from ID Zone
- Open or used printers
- Open or used cameras
- Software
- Open or used media such as cards, ribbons, and/or printer cleaning kits
- Custom printed or custom programmed products, including but not limited to, custom lanyards, custom badge reels, custom TempBadge products, andprogrammed technology cards.
- Special order items
Defective Merchandise (DOA)
If you received a product that is non-functioning or defective out of the packaging, please contact the ID Zone Technical Support Team to arrange for a return merchandise authorization (RMA). We will do our best to replace the product as quickly as possible.- Business Categories
- Identification Equipment, Identification Card Service
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