Business ProfileforBest Buy Stores, LP - US Headquarters

On January  28, 2021, the business entered into a Consent Judgment with California District Attorneys for the Counties of Riverside, Santa Barbara, Alameda, and San Diego. The Consent Judgment settles allegations that the business violated California Business and Professions Code section 17500; 12024.2(a); and 1723(2). Under terms of the Consent Judgment, the business agreed to maintain records of customer complaints received electronically, by telephone, or in writing or in person complaints escalated above store management for no less than 4 years; designate persons at the corporate headquarters to receive and maintain California inspection reports for no less than 4 years.  In addition, the business shall designate an employee at every California Best Buy store location, whose responsibility shall include pricing accuracy and checking for failed electronic shelf labels (ESLs) and resolving the failed tags.  The business shall create and adopt policies to ensure price accuracy in California retail stores, which includes accurate notice of price changes using the electronic shelf label (ESL) and periodic audits, manual price verification processes, and retention of records of all pricing errors for 12 months.  If the ESLs are used, employees at California Best Buy store locations shall perform daily checks of the store to ensure products are placed in the correct shelf with the ESLs. Every pricing error shall be promptly corrected.  In addition, if a Best Buy employee becomes aware that a California consumer has been or is being changed a price which is higher than the lowest price listed on the store shelf, sign or other advertisement (except for on BestBuy.com, where a disclaimer states in-store prices may vary), Best Buy shall give the consumer a $3.00 reduction from the item's lowest posted or advertised price; if the price is $3.00 or less, the item will be given for free. If the consumer is purchasing more than one of the same item, in addition to the $3.00 deduction, Best Buy shall charge the consumer the lowest advertised price on all remaining identical items purchased in the same transaction. The pricing error shall be corrected. Best Buy shall track how many times the 'California Pricing Accuracy Program' is utilized and maintain the records for 4 years.  The 'California Pricing Accuracy Program' shall be posted at every checkout in all California Best Buy locations. Best Buy shall pay the California plaintiffs a total of $658,570.55 and a 'cy pres' restitution of $75,000.00. The Consent Judgment was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law. For more details go to this link.