Business ProfileforMy Pillow, Inc.
Current Alerts For This Business
BBB files indicate that this business has a pattern of complaints concerning the on-going Buy-One-Get-One (BOGO) offer for the premium pillow offered on their website. Consumers complaints allege confusion regarding the BOGO pricing of the pillows, as different pillow styles are offered in retail stores than those offered on the website. The premium pillows are only offered on the website and the standard pillows are only offered in retail stores. The business has responded to all complaints and has informed BBB they will be making changes to their advertising and packaging to clarify the different types of pillows.
On October 23, 2019, the business entered into a Stipulated Final Judgement with the People of the State of California. The Stipulated Final Judgement settles allegations that the business used in their advertising claims that referenced scientific studies. Under terms of the Judgement, the business is permanently restrained from making any claims or advertisements that refer or mention a 2018 study claiming to be a scientific study, unless the claim or advertisement has been first shown and pre-approved under the terms of the 2016 Judgement. The business is also required to pay a civil penalty of $100,000.00. The Judgement should not be considered as an admission of guilt or finding of violation of the law. For more details go to this link.
Additional business information
At-a-glance
Related Categories
Overview
Products & Services
Business Details
This is a multi-location business.
- Headquarters
- 343 E 82nd St STE 102, Chaska, MN 55318-2354
- BBB File Opened:
- 2/10/2010
- Years in Business:
- 20
- Business Started:
- 5/1/2004
- Business Started Locally:
- 5/1/2004
- Business Incorporated:
- 7/1/2009
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- My Pillow Direct, LLC
- Business Management
- Michael Lindell, CEO
- Sherry Miles, Manager of Customer Operations
- Contact Information
Principal
- Sherry Miles, Manager of Customer Operations
Customer Contact
- Sherry Miles, Manager of Customer Operations
- Additional Contact Information
Phone Numbers
- (952) 442-6199Other Phone
- (855) 974-5569Other Phone
- (952) 442-6199
Customer Complaints
6 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
12/08/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unresolved
Customer Reviews
10 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Wendy M
1 star12/07/2021
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