Information and Alerts
Alert Details
This business has 2 alerts.
Pattern of Complaints
BBB files indicate that this business has a pattern of complaints/reviews concerning:
*Customer Service Issues (Business failed to respond to consumer communications; Contact information displayed on business website was invalid/inactive)
*Delivery Issues (Product ordered was never delivered/made available to the consumer, for example: no link, wrong link, or broken link was provided)
*Refund Issues (Consumers were unable to obtain refunds for products that were never delivered)
On 02/11/2020 BBB sent notification of the complaint pattern and requested that the business provide an explanation for what they believe to be the cause of the pattern, and outline 3 action steps the business will implement to work to eliminate the pattern.
As of 02/21/2020 the business has not provided a response addressing the pattern of complaints identified.
Investigations
In December of 2019, BBB began receiving an influx of complaints alleging that the business never granted consumers' access to the ebooks (digital copies) purchased on the website.
Complaints also allege that efforts to contact the business were unsuccessful.
In January of 2020, BBB initiated an investigation to research these allegations further.
Over the course of the investigation, BBB found a website that claims to offer the same products/services, and references "Allebooksource.com", but lists different contact information. BBB has deemed this as a duplicate website.
BBB determined that the business is not registered as a business entity with the Maryland State Department of Assessment and Taxation.
Based on these concerns, BBB was unable to verify the legitimacy of this business.
BBB will continue to monitor the nature of reports submitted about this business and will update this report with developments as they surface.
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