Complaints
Current Alerts For This Business
Pattern of Complaints:
BBB files indicate that this business has a pattern of complaints concerning
*Service issues- consumers alleged that time scheduled were not adhered to regarding the picking up and dropping of laundry orders. Some consumers have also alleged that upon receiving their cleaned clothes, they were till damp, smelled of smoke, or had items missing.
*Customer Service-Some consumers alleged an inability to reached the business or receive a response for various issues they had.
On 09/17/2021, BBB submitted a written request to the company encouraging them to address the pattern of complaints.
As of 09/22/2021, Sudshare has advised of the action pal being put into palace to avoid similar issues:
*Further training of customer service staff.
*Better messaging to customers so expectations are clear
*Further training of Sudsters (washers)
BBB will continue to monitor the nature of complaints submitted about this business.
*Service issues- consumers alleged that time scheduled were not adhered to regarding the picking up and dropping of laundry orders. Some consumers have also alleged that upon receiving their cleaned clothes, they were till damp, smelled of smoke, or had items missing.
*Customer Service-Some consumers alleged an inability to reached the business or receive a response for various issues they had.
On 09/17/2021, BBB submitted a written request to the company encouraging them to address the pattern of complaints.
As of 09/22/2021, Sudshare has advised of the action pal being put into palace to avoid similar issues:
*Further training of customer service staff.
*Better messaging to customers so expectations are clear
*Further training of Sudsters (washers)
BBB will continue to monitor the nature of complaints submitted about this business.