Business Profile
Computer Software Developers
Advikfast Solutions LLCFind BBB Accredited Businesses in Computer Software Developers.
Complaints
Current Alerts For This Business
Pattern of Complaints:
In March 2019, BBB identified a pattern of complaints filed against this business.
Specifically, complaints allege:
* Advertising Issues-(consumers received a pop-up message alerting them about computer viruses and malware detected that prompted them to contact the business for tech support services; The pop up message listed Advikfast Solutions LLC's telephone number and misrepresented an affiliation with Microsoft or Apple)
*Service Issues- (Technician claimed to be a Microsoft or Apple representative; Consumers' computer was virus protected before they contacted Advikfast Solutions, there was never a virus detected;consumer determined that there was no virus protection/firewall software installed by Advikfast Solutions LLC)
*Refund Issues- (The refund promised was never rendered to consumer; contact with an individual claiming to represent the business resulted in unauthorized charges or an overpayment scheme)
BBB contacted the business to inform about the pattern of complaints and requested that they provide an explanation for what they believe to be the cause of the pattern, and to create an action plan with at least 3 steps that the business will implement, to eliminate the pattern.
On April 1, 2019 the business provided a response indicating that they believe the pattern of complaints was caused by:
- "Rumors of our firm closing and offering gift certificate suspected to have originated by our competitors or some former employee of our subcontractor. There is no truth in this rumor.
Pop-Ups: Not authorized by Advikfast Solutions LLC. No proof has been provided by BBB.
Promise of Refunds but no payment made: This is partly true. Our funds have been frozen at one of the banks for the last four months causing great hardship. Most of the promised refunds had been made back to customers. Few remaining of the refunds will be taken care of in the near future.
Affiliation with Microsoft or Apple: Advikfast website clearly indicates that we are an independent Third-Party and not affiliated with any of the firms listed above.
We plan to implement the following action items (at least 3 steps) to avoid similar complaints in the future:
Refunds: We will initiate Refund Voucher System with the serial numbers and date. All Vouchers issued by our Customer Service will be paid promptly directly by Advikfast via company check.
Quality Control System: This will be augmented and frequency of monitoring will be increased.
Non-Affiliation with Microsoft and Apple: This Statement, on our website, will be updated by making them bold."
BBB will continue to monitor the nature of complaints submitted about this business and will
update the profile with developments, as they surface.
Specifically, complaints allege:
* Advertising Issues-(consumers received a pop-up message alerting them about computer viruses and malware detected that prompted them to contact the business for tech support services; The pop up message listed Advikfast Solutions LLC's telephone number and misrepresented an affiliation with Microsoft or Apple)
*Service Issues- (Technician claimed to be a Microsoft or Apple representative; Consumers' computer was virus protected before they contacted Advikfast Solutions, there was never a virus detected;consumer determined that there was no virus protection/firewall software installed by Advikfast Solutions LLC)
*Refund Issues- (The refund promised was never rendered to consumer; contact with an individual claiming to represent the business resulted in unauthorized charges or an overpayment scheme)
BBB contacted the business to inform about the pattern of complaints and requested that they provide an explanation for what they believe to be the cause of the pattern, and to create an action plan with at least 3 steps that the business will implement, to eliminate the pattern.
On April 1, 2019 the business provided a response indicating that they believe the pattern of complaints was caused by:
- "Rumors of our firm closing and offering gift certificate suspected to have originated by our competitors or some former employee of our subcontractor. There is no truth in this rumor.
Pop-Ups: Not authorized by Advikfast Solutions LLC. No proof has been provided by BBB.
Promise of Refunds but no payment made: This is partly true. Our funds have been frozen at one of the banks for the last four months causing great hardship. Most of the promised refunds had been made back to customers. Few remaining of the refunds will be taken care of in the near future.
Affiliation with Microsoft or Apple: Advikfast website clearly indicates that we are an independent Third-Party and not affiliated with any of the firms listed above.
We plan to implement the following action items (at least 3 steps) to avoid similar complaints in the future:
Refunds: We will initiate Refund Voucher System with the serial numbers and date. All Vouchers issued by our Customer Service will be paid promptly directly by Advikfast via company check.
Quality Control System: This will be augmented and frequency of monitoring will be increased.
Non-Affiliation with Microsoft and Apple: This Statement, on our website, will be updated by making them bold."
BBB will continue to monitor the nature of complaints submitted about this business and will
update the profile with developments, as they surface.