Business ProfileforFrey
Current Alerts For This Business
* Billing & Collection Issues (Consumers allege they were charged for a subscription after cancellation)
* Delivery Issues (Consumers allege their order arrived damaged; Consumers allege the product ordered was never delivered to them)
On 2/4/2020, BBB submitted a written request to the company encouraging them to address the pattern of complaints.
On 12/14/2020, the business provided a written response to BBB indicating the following action items they plan to implement to avoid similar complaints in the future:
-Find alternate manufacturers and fulfillment centers in case primary manufacturers and fulfillers cannot keep up with demand
-Expand customer service team to respond to customers more quickly
BBB will continue to monitor the nature of complaints submitted about this business.
At-a-glance
Related Categories
Business Details
- Location of This Business
- Annapolis, MD 21403
- BBB File Opened:
- 4/8/2019
- Years in Business:
- 8
- Business Started:
- 11/9/2016
- Alternate Business Name
- Live Frey
- LiveFREY.com
- Frey Inc
- Business Management
- Mr. Leif Frey, Co-Founder
- Mr. Erin Frey, Co-Founder
- Mr. Aidan Porter, Chief Technology Officer
- Additional Contact Information
Email Addresses
- Other
Customer Complaints
0 Customer Complaints
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