About

Local BBB:

Better Business Bureau Serving Eastern MA, ME, RI & VT

BBB File Opened:

6/1/2011

Business Started:

5/1/2010

Business Incorporated:

11/8/2011

Type of Entity:

Corporation

Business Management:

Mr. Joshua R Smith, President

Number of Employees:

4

Licensing information

Additional Information

Refund and Exchange Policy

This agreement is for the protection of both you our client, and Shamrock Overhead Door, Inc. (hereafter referred to as “Shamrock Door or Shamrock OHD”). We want our Clients to fully understand any recommendations that we offer.  Every customer has the right to accept or refuse all or part of our recommendation and/or receive a second opinion.

I understand that upon the completion of the authorized work, that I will pay Shamrock Overhead Door, Inc service’s immediately the Total Invoice amount. Unless special terms have been issued by the appropriate authority within the company.

I understand that the Parts Warranty covers the cost of the parts only and is still subject to our Standard Labor Rate  and Service/Travel Fee and that these standard rates are subject to change without notice unless otherwise specified in writing.

I understand that warranties only cover parts that fail through normal wear and tear.  Collisions, Acts of God, negligence, intentional damage or failure to maintenance and care for the garage door can result in damage will not be covered.

I understand that Shamrock OHD gives a 30 Day labor warranty on every sale and that after 30 days if a problem persists that I will be charged a service call fee ($49.00 Residential & $225 Commercial) to come out to assess the situation and that rate is subject to change without notice unless otherwise specified in writing. 

I understand that Shamrock OHD provides an automatic 1 year  Installation Warranty on Doors and Motors Plus manufacturers warranties to be covered by manufacturer through Shamrock OHD unless specified by a Shamrock OHD representative. 

 
I understand the Shamrock OHD Service Warranty is with the Purchasing Customer only and any warranty is not automatically transferable unless stated otherwise in writing.


I understand the minimum deposit I will deliver to Shamrock OHD for new door purchase is 50% of Total Invoice under Over $1,000.00.  After 3 business days, any cancellations by the Customer will result in 25% of Total Invoice Restocking and Cancellation fee along with full value cost of special orders that have been "ACCEPTED" by client via HCP acceptance process.


I understand that I, (the client) will be charged a 5% fee from the total bill for late payments past agreed due date with a 2.5% daily rate for each day payment is NOT received.


SHAMROCK OHD requires a 50% deposit on all Special Order door purchases over $1,000.00. Outside of the 3 Day Right to Cancel Law, 100% of the deposit (50% of the total) will be nonrefundable. Any special-order door orders will not be placed until the 72 hour rule has passed. You may waive the “Three Day Right to Cancel” law and Shamrock OHD will immediately place your order to ensure a quicker installation date. Waiving your 3 Day Right to Cancel in no way impacts any written warranties associated with the purchase and installation of you new garage door.


I agree to have any debris and or vehicles , equipment, belongings,etc, cleared out of my garage bay prior to any set scheduled service call or installation of products by Shamrock OHDs arrival. Failure to do so will result in a minimum fee of $50 to be added to final invoice.  


I understand and agree that Customer shall pay a $50.00 charge for all checks returned from the bank unpaid for any reason. If such occurs, Shamrock OHD shall be entitled to demand and be paid in the form of a cashier’s check or money order. It is understood that in the event of default by the customer, under the terms of this agreement, the customer will be responsible for any and all collection fees or court costs along with reasonable attorney’s fees.  Should litigation or arbitration be required to settle any claim arising from this agreement, the prevailing party in any dispute shall be awarded all their reasonable attorney fees and costs. Costs shall include without limitation, expert witness fees, fees paid to investigators, arbitration or court costs.


I understand that Shamrock OHD is not responsible for any future damages to my door that may result from not following the technician’s recommendations.


I understand that the technician is evaluating the garage door and opener at the time of inspection and a passing grade is no guarantee of the length of time a part will continue to be in proper working order.


I Understand that my warranty will be voided if any other garage door company, repair man, or self repairs are  performed on any work, repair, or service of anything we have replaced, installed or repaired. In other words, if weren't the last to touch it, it is out of our hands


I acknowledge and consent to a mandatory minimum service fee $49 Plus Travel to Zone will be charged by Shamrock OHD for all service calls to align safety eyes, adjust force and travel settings on operators, and reprogram remotes/keypads.


I fully understand the explanation of work received/recommended and assume the responsibility to pay my invoice in full at completion of work.  I also understand that my door will not work properly unless I repair all the problems the technician has recommended. 


It has been explained to me and I understand that my operator may have been strained or worn due to unbalanced overhead garage door. The technician has informed me that there is no way to detect the longevity of my operator due to the possible strain. I understand that there is no guarantee or warranty on a strained/worn operator. I understand that the door and motor are separate entities and work on one does not guarantee the other will function correctly.


I acknowledge that does not warranty the operators that they sell but merely passes along the manufacturer’s warranty. Shamrock OHD may facilitate manufacturer warranty issues (when possible) but will charge a service call for this courtesy. Please see manufacturer’s manual or website for more information about their warranties.

The total and complete release of liability with respects to all damage or costs associated to replacement, repair, or compensation of any kind is hereby requested by and granted to Shamrock OHD. This release pertains to any structural, physical, or property damage of any kind within the customer dwelling, garage, and/or property lines.

Referral Assistance

Massachusetts Office of Consumer Affairs and Business Regulation
501 Boylston Street, Suite 5100
Boston MA 02116
Phone Number: 888-283-3757
Fax Number: 617-973-8799
https://www.mass.gov/orgs/office-of-consumer-affairs-and-business-regulation
consumer@state.ma.us

Business Categories

Garage Door Repair, Garage Doors, Doors