About
Important information
- Additional Info:
BBB with the use of artificial intelligence, analyzed the complaints on 6/26/2024
BBB shared the findings and recommendations with Breezeline.
The findings appeared to show:Frustration: Many customers express frustration with recurring technical issues and the need for repeated repairs.
Dissatisfaction: There's a general sense of dissatisfaction with customer service quality and response times.
Confusion: Billing issues suggest customers are often confused about charges or feel they're being overcharged.
Inconvenience: Service interruptions and long wait times for repairs are causing significant inconvenience to customers.
Breezeline did not provide BBB with a response.
About This Business
Business Details
- BBB File Opened:
- 9/8/2004
- Business Started:
- 8/26/2003
- Business Incorporated:
- 8/26/2003
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management:
- Dov Banks, Manager of Customer Care
- Mr. Frank Van Der Post, President
- Mr. Pat Bratton, C.F.O.
- Ms. Leslie Brown, Senior Vice President
- Number of Employees:
- 1500
Additional Contact Information
- Customer Contacts
- Dov Banks, Manager of Customer Care
- Fax numbers
- Other Fax: (617) 786-8803
- Additional Phone Numbers
- Other Phone: (617) 786-8800
Additional Information
- Referral Assistance
- Department of Telecommunications and Cable
1000 Washington Street
Boston MA 02118
Phone Number: 617-305-3580; Consumer Hotline 800-392-6066
Fax Number: 617-988-8288
https://www.mass.gov/orgs/department-of-telecommunications-and-cable
consumer.complaints@mass.gov - Massachusetts Department of Telecommunications and Cable
1000 Washington Street suite 820
Boston MA 02118
Phone Number: 617-305-3580; 800-392-6066
Fax Number: 617-988-8288
https://www.mass.gov/orgs/department-of-telecommunications-and-cable
consumer.complaints@mass.gov - United States Federal Communications Commission, Consumer Inquiries and Complaints Division
445 12th Street S.W.
Washington DC 20554
Phone Number: 888-225-5322; TTY 888-835-5322; ASL Videophone 844-432-2275
Fax Number: 866-418-0232
https://consumercomplaints.fcc.gov/hc/en-us
fccinfo@fcc.gov - Business Categories
- Cable TVs
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