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          Find a Location

          Atlantic Broadband has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Atlantic Broadband

              2 Batterymarch Park Ste 205 Quincy, MA 02169-7484

            • Atlantic Broadband

              43920 Airport View Dr Hollywood, MD 20636

            • Atlantic Broadband

              330 Drummer Dr Grasonville, MD 21638-1204

            Business ProfileAtlantic Broadband

            Cable TV
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            2 Batterymarch Park Ste 205

            Quincy, MA 02169-7484

            Get Directions
            Visit Website
            (888) 536-9600

            Customer Reviews

            1.06/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Atlantic Broadband offers phone, television, and internet services for both commercial and residential customers.

            Business Details

            This is a multi-location business.

            Find a Location

            Atlantic Broadband has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Atlantic Broadband

                2 Batterymarch Park Ste 205 Quincy, MA 02169-7484

              • Atlantic Broadband

                43920 Airport View Dr Hollywood, MD 20636

              • Atlantic Broadband

                330 Drummer Dr Grasonville, MD 21638-1204

              Headquarters
              2 Batterymarch Park Ste 205, Quincy, MA 02169-7484
              BBB File Opened:
              9/8/2004
              Years in Business:
              21
              Business Started:
              8/26/2003
              Business Incorporated:
              8/26/2003
              Type of Entity:
              Limited Liability Company (LLC)
              Number of Employees:
              500
              Alternate Business Name
              • Thames Valley Communications
              • Atlantic Broadband Group, LLC
              Business Management
              • Mr. Richard J. Shea, President & CEO
              • Mr. David Isenberg, President
              • Ms. Leslie Brown, General Counsel
              • Ms. Courtney Long, Vice President
              • Ms. GeorgJean Zimmerman, Director of Operations
              • Ms. Kathie Levergood, Director of Customer Care
              • Ms. Vickie Spakowski, Manager of Customer Care
              • Mr. Brenden Wade, Project Manager
              Contact Information

              Principal

              • Mr. Richard J. Shea, President & CEO
              • Mr. David Isenberg, President
              • Ms. Leslie Brown, General Counsel
              • Ms. Courtney Long, Vice President
              • Ms. GeorgJean Zimmerman, Director of Operations

              Customer Contact

              • Ms. Kathie Levergood, Director of Customer Care
              • Mr. Brenden Wade, Project Manager
              Additional Contact Information

              Fax Numbers

              • (617) 786-8803
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              2 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/29/2021

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              I signed up for Atlantic Broadband Ultrafast internet 400mb at the promotional rate of $39.99 and had the installation 11/27. The technician installed the internet but it was at the 50mb speed. He said to call if there were problems and the customer service would fix it. The customer service agent was able to fix the speed and said that it would still be $39.99. Today I checked the account to find the **** to be $79.99. In speaking with two different agents, they said it was a change made to the account so I was no longer eligible or the promotional rate. I did not change anything, just was getting the service I originally requested. This has been a complete hassle from day one and am extremely unsatisfied with the billing practiced of this company,
              Read More
              Read 1 More Complaints

              Customer Reviews

              1 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Theresa L.

              11/30/2021

              Absolutely horrible service from day one. I am part of a neighborhood in ******** that has had nothing but problems with internet and Tivo on a daily basis. It is always well over 40 to 90 minutes to wait to talk to a customer service rep who is completely useless. I am paying 350 dollars a month for horrible service and no support from customer service. We have had numerous techs come out to our house to attempt to fix problems that are never resolved. Someone needs to start a class action lawsuit against this company.

              Local BBB

              Better Business Bureau Serving Eastern MA, ME, RI & VT

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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