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Important information
- Additional Info:
BBB with the use of artificial intelligence, analyzed the complaints on 9/9/2024
BBB shared the findings and recommendations with Suvie.
The findings appeared to show:Product Quality Issues: Many customers reported issues with the quality and functionality of Suvie products, including malfunctioning devices, poor build quality, and recurring technical problems.
Customer Service and Response Time: A significant number of complaints centered around poor customer service experiences, including delayed responses, lack of communication, and unhelpful or dismissive support representatives.
Shipping Delays and Order Fulfillment: Delays in shipping and order fulfillment were common issues. Customers reported waiting weeks or even months for their orders, often without updates or explanations.
Refund and Return Process: Customers often complained about difficulties in obtaining refunds or navigating the return process. Issues included delayed refunds, restocking fees, and unclear return instructions.
Billing and Payment Issues: Some customers experienced billing errors, unauthorized charges, or difficulties with payment methods. Complaints highlighted discrepancies in what was charged versus what was agreed upon at purchase.
Suvie on 10/25/24 responded to BBB with:While we are always improving our messaging and app experience, we strongly believe that our offering and value is fair, and clearly defined on our checkout pages. Our system regularly sends upcoming meal order reminders, charge & ship notifications, to keep our customers informed about their meal plan. Our customer service team is always available to help with customer concerns, where we are achieving an average of 30 min response time. This year, we've also launched a call center operation providing more service options for our customers, which was highly requested.
Business Details
- BBB File Opened:
- 8/19/2020
- Business Started:
- 7/28/2015
- Business Started Locally:
- 2/14/2017
- Type of Entity:
- Sole Proprietorship
- Alternate Names:
- Home Tech Innovation
- Business Management:
- Mr. Sean Costello, Vice President of Customer Care
- Ms. Robin Liss, Co-Founder
- Mr. Kevin Incorvia, Co-Founder
- Ms. Katerina Cronstedt, Vice President of Operations
- Number of Employees:
- 35
Additional Contact Information
- Principal Contacts
- Mr. Sean Costello, Vice President of Customer Care
- Ms. Katerina Cronstedt, Vice President of Operations
- Customer Contacts
- Mr. Sean Costello, Vice President of Customer Care
- Ms. Katerina Cronstedt, Vice President of Operations
- Additional Email Addresses
- Primary: Email this Business
Additional Information
- Business Categories
- Ecommerce
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