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Find a Location

Liberty Mutual Group has 664 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Liberty Mutual Group

      175 Berkeley St Boston, MA 02116-5066

      BBB Accredited Business
    • Liberty Mutual Group

      1 S Wacker Dr Ste 2200 Chicago, IL 60606-4689

    • Liberty Mutual Group

      100 International Dr Fl 1 Portsmouth, NH 03801-6881

    • Liberty Mutual Group

      1 E Uwchlan Ave Ste 112 Exton, PA 19341-1282

    • Liberty Mutual Group

      10 S Riverside Plz Ste 300 Chicago, IL 60606-3709

    Business ProfileforLiberty Mutual Group

    Insurance Companies
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Current Alerts For This Business

    Alert:
    Please note that BBB does not handle complaints regarding the outcome of an insurance claim. 

    If your dispute is regarding the outcome of an insurance claim, you will need to contact your local Division of Insurance.

    At-a-glance

    Customer Reviews

    1.08/5stars

    Average of 17 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/26/1931

    Years in Business: 112

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Liberty Mutual Insurance offers a wide range of insurance products and services, including personal automobile, homeowners, workers compensation, property, commercial automobile, general liability, global specialty, group disability, reinsurance and surety.  "Helping people live safer, more secure lives" since 1912.

    Products & Services

    Car Insurance, Motorcycle Insurance, Personal Liability Protection, Homeowners Insurance, Renters Insurance, Condominium Insurance, Personal Liability Protection, Flood Insurance, Identity Fraud Expense Coverage, Commercial Insurance

    Business Details

    This is a multi-location business.

    Find a Location

    Liberty Mutual Group has 664 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Liberty Mutual Group

        175 Berkeley St Boston, MA 02116-5066

        BBB Accredited Business
      • Liberty Mutual Group

        1 S Wacker Dr Ste 2200 Chicago, IL 60606-4689

      • Liberty Mutual Group

        100 International Dr Fl 1 Portsmouth, NH 03801-6881

      • Liberty Mutual Group

        1 E Uwchlan Ave Ste 112 Exton, PA 19341-1282

      • Liberty Mutual Group

        10 S Riverside Plz Ste 300 Chicago, IL 60606-3709

      Headquarters
      175 Berkeley St, Boston, MA 02116-5066
      BBB File Opened:
      4/26/1931
      Years in Business:
      112
      Business Started:
      1/1/1912
      Business Incorporated:
      11/28/2001
      Accredited Since:
      4/26/1931
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      • The company states that they are licensed to operate in all 50 states, the District of Columbia, Puerto Rico and all provinces in Canada. The company states that their insurance offerings and services comply with each state’s regulations.
      Type of Entity:
      Corporation
      Number of Employees:
      50000
      Alternate Business Name
      • Safeco Insurance Company of America
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      Business Management
      • Mr. Alan Schlosberg, President, Distribution
      • Ms. Krista A. Young, Consultant
      • Mr. David Long, President & CEO
      • Ms. Darline Arias, Manager
      Contact Information

      Principal

      • Ms. Krista A. Young, Consultant
      • Mr. David Long, President & CEO
      • Ms. Darline Arias, Manager

      Customer Contact

      • Ms. Krista A. Young, Consultant
      Additional Contact Information

      Fax Numbers

      • (603) 422-7900
        Other Fax
      • (513) 576-3495
        Other Fax

      Phone Numbers

      Email Addresses

      Website Addresses

      Customer Complaints

      5 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      17 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Daniel D

      1 star

      12/06/2021

      Liberty Mutual acts in bad faith by policy - I would stay far away from this insurance company. Despite the fact that our loss was approved for the water damage due to a kitchen sink leak, our adjustor refused to pay the water restoration company because they did not use the exact price list for our zip code. We live in the Greater **************************** and our restoration company used a Cincinnati based priced list (given cost of living for the Cincinnati area). This was disclosed to our adjustor at the time of inspection and she approved the work to continue even after this information was given to her. She gave us zero disclaimer that that price difference would cause us to have to pay out of pocket. It wasn't until a couple days later that the insurance company told my restoration company that they would not pay their prices. I attempted to remedy the situation by offering to use a company that would use their price list as long as they would pay the current restoration company for the work that they themselves approved. They refused and tried to assign me a company anyway (which is illegal in our state).The price difference wasn't even that big (about **** dollars on ****** in damages) but it's the principal of the matter. They tried to renege on payment despite nothing in our policy that allowed them to do so and wouldn't negotiate in good faith. Avoid, avoid avoid.

      Local BBB

      Better Business Bureau Serving Eastern MA, ME, RI & VT

      BBB Reports On

      BBB reports on known marketplace practices.

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